This role is working with a consumer electronics company.
This role would begin as part time as 3/4 hours per day on-site, and then will be looking to go full time on-site around July time.
Key Responsibilities:
* Set up and configure Windows laptops
* Troubleshoot proxy issues and manage rules via GUI
* Troubleshoot Windows, Outlook, and other common software
* Deliver induction sessions for new starters
* Manage assets via the Service Desk Portal
* Log and respond to incidents/requests using the IT Helpdesk platform
* Create and manage user accounts
* Administer security tools (e.g. NASCA, ESCORT)
* Write and maintain user-facing FAQ/How-To guides on Confluence
* Provide one-to-one support where necessary
* Investigate incidents proactively and resolve issues on affected systems
* Identify root causes of incidents and communicate updates to users
* Coordinate with the centre’s IT Engineer to test system changes
* Ensure sufficient IT stock is available to support the centre’s needs
Skills and Experience:
* Experience with Windows and Linux operating systems
* Knowledge of Symantec Antivirus
* PC installation, setup, and troubleshooting
* Basic understanding of Active Directory
* Networking knowledge (TCP/IP, DHCP, DNS)
* Understanding of firewalls and proxy servers
If you’re interested in learning more, please reach out to daniel@microtech-global.com
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