ADMINISTRATOR Location: Restart, West Bromwich B70 8GS Salary: £24,000.00 per annum plus Serco benefits Schedule: 37.5 hours per week, Monday – Friday 9am – 5pm (flexible during office hours) Ready to impact a better future? As an Administrator in our Restart team, you’ll support our Operations Team delivering the Restart Contract. This is a key role providing high-quality administrative and customer service support to colleagues and programme participants, helping to ensure the smooth and compliant delivery of services. What you’ll do as a Administrator Deliver consistently high levels of customer service to participants, learners, and colleagues (face-to-face, telephone, and email) Manage reception duties and ensure a professional, welcoming environment Monitor shared inboxes and respond to or escalate queries as appropriate Handle phone enquiries, escalating where necessary Maintain accurate participant and learner records across IT systems Support booking of rooms, tutors, courses, and external examinations Manage petty cash and participant expense reimbursements Order office supplies and support facilities and office management Assist with business continuity, health & safety, and administrative processes Support learning delivery administration, including attendance tracking, certification, and learner registrations Undertake additional duties appropriate to the role Does this sound like you? Excellent customer service, communication, and interpersonal skills NVQ Level 3 in Business Administration (or equivalent experience) Strong IT skills, including MS Office (Teams, Outlook, Word, Excel, PowerPoint) High attention to detail with accurate data entry skills Ability to manage workload proactively and meet deadlines Flexible, professional, and able to work independently and as part of a team Vetting and checks: This role requires Baseline Personnel Security Standard (BPSS) clearance, which involves verifying your identity, employment history, nationality, and criminal record to meet government security standards. In addition, depending on the nature of the role, you may need to obtain formal Security Clearance (such as CTC or SC), which includes more detailed background checks on employment, criminal record, and financial history to ensure suitability for working in secure environments. Please note that UK residency requirements may apply for certain levels of clearance. You will also complete an Occupational Health Questionnaire so we can identify and provide any support you may need to undertake the role effectively. Discover all you need to keep growing We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them. What we offer Holidays: 25 days plus bank holidays (and the option to buy up to five additional leave days each year) Pension: Up to 6% contributory pension scheme Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco‑managed leisure centres, and 24/7 access to a virtual GP service Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel Charity: Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds. About Serco At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. Apply Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000. At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.