Who are we? Since 2016, Next Energy has been transforming homes across the UK. We've established ourselves as a trusted partner for local authorities, housing associations home-owners and energy companies. We make domestic properties more energy-efficient through the installation of insulation & heating upgrades, and renewable energy solutions. With government and private investment in sustainability booming, the retrofit sector is experiencing explosive growth. This presents a unique opportunity to join Next Energy and make a lasting impact on the environment and peoples lives while being part of a rapidly expanding field. What we want? Were seeking an experienced and driven Operations Manager to join our ever expanding team at Next Energy. You will be responsible for the overall delivery of our field based operational teams (both direct & subcontractor), along with the relevant administration teams across the West Midlands. Overall responsible for the delivery of retrofit works across multiple client groups in an efficient and effective manner. You will have experience in leading teams both directly and indirectly, whilst managing safety & performance. The ideal candidate will possess excellent leadership and communication skills, problem solving abilities, and the confidence to interact with customers & clients effectively throughout. Key Responsibilities Include: Managing and monitoring of multi trade contractors & office teams to ensure delivery. Monitor and effectively direct operatives to ensure optimal service delivery, including the management of operatives and operative training, resource levels, productivity, customer satisfaction and complaints etc. Ensure all Health & Safety policies are adhered to Monitoring KPI Performance Maintaining financial performance in line with business expectations Ensure day to day works are completed in full accordance with industry regulations and other governing bodies in a timely manner Ability to work to deadlines and timescales. ADZN1_UKTJ