Overview
We are searching for a committed and passionate Team Leader to join our growing business. As a Team Leader, you will work as a Retail Assistant and receive a £2 per hour supplement for the time that you manage shifts.
Key Responsibilities
* Have a clear focus on delivering great availability for your customers.
* Play an active role in your store to “sell a £1 & save a £1” to help drive sales.
* Deliver on all agreed actions set for you by your line manager.
* Proactively support and work with the Talking Shop Rep in your store.
* Support team engagement in your store.
* Help create an inclusive culture where everyone can be their best.
* Take a proactive approach to personal development and share your own knowledge to support up‑skilling the team.
* Complete any actions set for you by your line manager from the daily floor walk, focusing on the customer view.
* Maintain a positive approach to service, both in store and at the doorstep, always aiming to be the best place to shop.
* Follow and implement all cash handling and security policies & processes.
* Provide the best digital service by implementing all “One Best Way” processes.
* Lead by example: be approachable to customers, respectful toward colleagues, enthusiastic, waste‑aware, and considerate toward business and people.
Required Skills & Experience
* Experience in a retail management or supervisory role is ideal but not essential.
* Effective communication with every colleague to deliver store tasks on time.
* Planning and organising shifts, using all team members efficiently.
* Providing balanced feedback to improve colleague performance.
* Setting the pace of the team on shift through hands‑on leadership to deliver a great store.
Benefits
* 15% discount in all Iceland and The Food Warehouse stores.
* 28 days holiday (including Bank Holidays).
* Christmas vouchers – increasing with length of service.
* Refer a Friend scheme.
* Christmas saving schemes.
* Long service awards.
* Option to join a healthcare plan.
* Grocery Aid for free and confidential financial, emotional and practical support.
* Clear career pathways with opportunities for development and progression.
* A supportive and inclusive work environment.
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