Role Title: Systems & Compliance Officer/Administrator About the company: Hugo Technology operates in the healthcare sector, offering a comprehensive service specialising in maintaining, calibrating and repairing medical equipment to Original Equipment Manufacturer’s specifications. Based in Bromsgrove, Hugo offers a national service both through its local workshops and a network of employed field service engineers and has turnover of approximately £6m. Hugo is owned by Asker Healthcare Group, a leading player in the European Healthcare market supplying products and services across a wide range of countries and markets. The Asker group has 4,000 employees in 17 countries and revenues amounting to SEK 15 billion. Outline of the role To assist in the control, maintenance and improvement of the Hugo Quality System. Main Duties and Responsibilities * Assist with the management of test equipment and the calibration database * Management of employee training records and the company training matrix * Update and maintain employee Digital HR files and basic HR admin such as staff inductions * Carry out monthly verification checks * Support the Systems & Compliance manager with Inductions of new starters * Providing day to day support to the Systems & Compliance manager with the management of Hugo QMS to maintain compliance to ISO 13485:2016 & (phone number removed) * Carry out internal audits * Help, manage, maintain and update internal & external document database * Liaising with customers as required regarding operational matters * Liaising with other Hugo departments as required such as the warehouse and planning team, to ensure a seamless and uninterrupted flow of production * Monitoring 5S and housekeeping activities, and enforcing Hugo policies in this regard. * Departmental compliance with Hugo Quality and Health & Safety policies, including the enforcement of these policies. * Raise, investigation and document complaints & non-conformances as required * Provide support to the Systems & Compliance manager for other quality activities as required and within training scope Experience and Qualifications * Experience maintaining or administrating an accredited management system such ISO 9001, ISO14001 and/or ISO 13485 [Essential]; * Internal audit experience [Essential] * PC literate with good working knowledge of Microsoft Office packages [Essential] Key Personal attributes * Dedicated to delivering high levels of service to internal and external customers * Reliable, dependable and hard working * Good team player * Good communication skills – both written and verbal * Attention to detail * Flexible and willing to take on a variety of tasks * Ability to multi task * Flexible and self-motivated with the drive to go the extra mile Package and Benefits 40 Hours per week paid monthly in arrears 20 days annual holiday to start Company cash plan (after successful probation period) Working Conditions Work will largely be carried out at our premises in Stoke Prior but there may be the occasional need to travel to customer or supplier sites elsewhere in the UK. Benefits: Bonus Scheme Company events Company pension Health & wellbeing programme On-site parking Sick pay Schedule: Monday to Friday Experience: * Quality management: 1 year (required) * ISO: 1 year (required)