Location: UK or NA, Remote
Codility is at the forefront of helping organizations navigate the rapidly evolving technology landscape. With the rise of AI, ensuring accurate candidate assessment and skill validation for internal teams is more critical than ever. Our mission is to empower companies to hire the best technical talent and understand their internal skillsets, providing a robust interviewing platform that eliminates misrepresentation risks and prepares them for a positive future.
We’re looking for a highly skilled and technically confident Enterprise Technical Customer Success Manager to join our post-sales team. In this pivotal role, you will partner with our largest global accounts, guiding them through implementation, driving strong adoption and ensuring long-term success. If you excel at building strategic customer partnerships, feel comfortable engaging with engineering teams and thrive in a role that blends technical advisory with customer success, we want to hear from you.
Who You Are
You're an experienced Customer Success professional who can confidently navigate both business and technical conversations. You understand programming concepts well enough to advise on technical workflows and recommend content without relying on Solutions Engineering for standard technical discussions.
* Minimum of 4+ years in a CSM or similar customer-facing role within a B2B SaaS environment.
* Proven experience managing enterprise accounts with complex, global stakeholder structures.
* Comfortable discussing programming languages, developer workflows and technical scenarios with engineering stakeholders.
* Strong analytical skills, with the ability to interpret usage data and present insights that drive adoption and value.
* Exceptional written and verbal communication skills, with the ability to simplify technical concepts for varied audiences.
* Highly organised, with strong time-management skills and the ability to manage multiple accounts and projects simultaneously.
* Solutions-oriented, demonstrating ownership and proactive problem-solving.
* Experienced in influencing retention, identifying expansion opportunities and driving measurable customer outcomes.
* A collaborative teammate who works effectively within your own team and cross-functionally.
* Experience in technical hiring, assessment tools or developer-focused SaaS is a plus
What the Job Involves
As an Enterprise Technical Customer Success Manager, you will be the primary post-sales partner for a portfolio of high-value enterprise customers. You’ll combine strong customer success fundamentals with deeper technical advisory, empowering customers to achieve their success metrics.
* Manage the post-sales customer lifecycle for your assigned enterprise accounts, with a focus on retention, expansion influence, and long-term partnership
* Act as a trusted technical advisor, confident discussing programming concepts and recommending relevant technical content and workflows
* Own routine technical conversations and involve Solutions Engineering only when advanced, highly technical scenarios arise
* Conduct quarterly business reviews, showcasing value and opportunities for growth
* Proactively track product adoption and utilisation, identifying blockers, risks and areas for deeper engagement
* Use data insights to create customer recommendations and guide customers toward more efficient, scalable use of the platform
* Ensure customers are well informed about new product releases, technical capabilities, and best practices
* Partner closely with Account Managers on renewal strategy and expansion opportunities
* Collaborate with Product and Engineering to advocate for customer needs and track enhancements or defects
* Deliver technical enablement, workshops and training to increase adoption across global teams
* Serve as the voice of the customer internally, championing improvements across product, content and customer experience
Ready to help us empower organizations globally to build strong, skilled technical teams? Apply today!