We are looking to recruit an additional Cleaning Supervisor to join our team. Working alongside our current Cleaning Supervisor, the suitable candidate will be organised, proactive and comfortable in leading and supporting a team. This role will involve covering both early and evening shifts across each campus on a rota basis. The successful candidate will work closely with the cleaning team, manage staff rotas and coordinate cleaning schedules. Strong communication skills will benefit this role and there should be an emphasis on maintaining consistently high cleaning standards and you will ensure that all tasks are completed efficiently, safely and within required timeframes. If you would like further information on the role or an informal discussion, please email emma.robinson@hopwood.ac.uk Key Responsibilities To provide excellent customer service to staff, learners and visitors Supervise and manage the daily cleaning operations, including assigning tasks, monitoring performance, and providing guidance Foster a positive and efficient working environment by promoting teamwork, communication, and mutual respect among cleaning staff Support your team members to meet the cleaning specification and standards expected of the service, cover during absence periods to help create a strong team ethic Inspect designated areas regularly to ensure cleaning standards are met and maintained, addressing any deficiencies promptly Keep accurate records of cleaning activities, including schedules, inspections, and inventory levels Keep an accurate record of staff training Develop and implement cleaning schedules and procedures to ensure efficient and thorough cleaning of all areas Order and maintain inventory of cleaning supplies and equipment, ensuring adequate stock levels are maintained Collaborate with management to develop and implement safety protocols and procedures related to cleaning operations, ensuring compliance with health and safety regulations Familiarise yourself with all risk assessments relevant to the post and safe operating instructions for equipment Undertake visual inspections of machinery and equipment prior to use daily, machinery and adhere to the risk assessment procedure of the organisation Comply with regulations and policies in relation to health and safety, the safe operation and use of cleaning equipment and the safe use of cleaning chemicals in accordance with COSHH regulations and manufacturer's instructions Report hazards to the Operations Manager and Health and Safety Officer Handle and resolve any issues or complaints related to cleaning services in a timely and professional manner to ensure excellent customer service Monitor and enforce adherence to company policies and procedures, including attendance, punctuality, and behaviour standards Promote the college’s Sustainability policy Ensure continuous professional development, improvement of skills and professional knowledge and stay updated on industry trends, best practices, and new cleaning technologies to continually improve cleaning processes and efficiency Any other duties of a similar level of responsibility as required. Skills, Knowledge and Expertise Qualifications Essential Criteria Educated to a good GCSE level or equivalent standard NVQ Level 2 Cleaning and Support Services Skills or equivalent Preferably a Health & Safety qualification. Experience Essential Criteria Two years experience as a Cleaner and previous experience of managing or working closely with a team. Occupational competence. Knowledge of cleaning processes and chemicals. Familiarity with use of toxic materials How Identified : Application/Interview IT Skills Essential Criteria Basic Microsoft Office skills. How Identified: Application/Interview