Customer Service Representative
Location: Brighton
Hours: Full-time, 37.5 hours per week *potential flex for one day hybrid*
Salary: Up to £26, per annum (depending on experience)
We are delighted to be supporting our client in their search for a Customer Service Representative to join their busy and welcoming office in Brighton. This is a fantastic opportunity for someone who enjoys providing excellent service, is highly organised, and thrives in a fast-paced environment.
The Role:
Working closely with the Sales Manager and wider team, you will be responsible for ensuring customers receive a smooth and efficient service from start to finish. Duties include but are not limited to:
1. Handling customer enquiries by phone and email
2. Setting up and maintaining customer accounts
3. Processing orders accurately using internal systems
4. Preparing invoices and acknowledgements
5. Coordinating the quotation process and contract reviews
6. Supporting the external sales team with information requests
7. Managing returns, credits and customer claims
8. Keeping CRM systems updated and accurate
9. Liaising with colleagues across Europe to gather information for client requests
About You:
The ideal candidate will have a strong background in customer service and excellent organisational skills. You will be confident using Microsoft Office packages, particularly Word and Excel, and comfortable working with systems to process data and orders.
We are looking for:
10. Previous experience in a customer service role
11. Strong IT skills with good attention to detail
12. Ability to prioritise workload and work well under pressure
13. Experience with ERP/MRP systems is an advantage but not essential
Next steps:
Office Angels are an equal opportunity employer and are acting as a recruitment agency for this vacancy.
To learn more about this exciting opportunity and to be considered, please apply today with your CV!
Please note: due to high volumes of applications, if you do not hear from us within 5 working days, unfortunately your application has not been successful on this occasion. For more opportunities, please visit our website:
Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.