What you’ll be doing… As a Customer Service Assistant, you’ll be the friendly face and first point of contact for our customers, providing helpful, prompt, and professional support. You’ll play a key role in ensuring every customer has a positive experience, whether in person, over the phone, or online. Greet and assist customers with queries, purchases, or service requests Provide accurate information on products, services, and policies Handle customer enquiries via phone, email, and in person Resolve complaints or escalate issues where appropriate Maintain a tidy, welcoming environment or service area Process transactions, orders, and returns accurately Keep up to date with company offerings and promotions Support wider team with general administrative and operational tasks Working pattern: Monday to Thursday 8:00am to 3:00pm & Friday 8:00am to 1.30pm What can you bring? A warm, approachable, and customer-focused attitude Excellent communication and interpersonal skills Experience in a customer service or front-of-house role Strong problem-solving and organisational abilities Confidence in using IT systems, tills, or booking platforms Ability to remain calm under pressure and manage multiple queries A proactive mindset and willingness to support the team