Join to apply for the Student Services Coordinator role at EF Language Abroad
2 days ago Be among the first 25 applicants
Join to apply for the Student Services Coordinator role at EF Language Abroad
* Full-time, 5 days per week - 8am to 5pm, 8:30am to 5:30pm, 9am to 6pm (dependant on business needs)
* Permanent contract
* Sat - Wed or Sun-Thurs (Weekend and out-of-hours work will be required)
STUDENT SERVICES COORDINATOR
SUMMARY:
* Full-time, 5 days per week - 8am to 5pm, 8:30am to 5:30pm, 9am to 6pm (dependant on business needs)
* Permanent contract
* Holiday entitlement 20 days per annum pro rata
* Sat - Wed or Sun-Thurs (Weekend and out-of-hours work will be required)
* Emergency phone duty per rota
* September 1st start date
CORE SKILLS/REQUIREMENTS:
* Excellent customer service skills, communication & people skills
* Experience and/or training in student welfare and customer experience
* Hands on approach to work with willingness to take on and accomplish any task in a timely manner
* Sociable, outgoing & confident personality
* Highly motivated, energetic, positive with mature, common-sense approach
* Strong administrative skills with a high attention to detail
* Enjoy working in a demanding, varied environment
* A team player who can bring energy and positivity across all teams
* Creative & energetic with lots of common sense as key
* Sales focused and target driven
* Ability to handle difficult situations with ease, remaining calm & positive under pressure
* Flexible attitude to work and creative problem solver
* Have the right to live and work in the country of employment
OBJECTIVES:
* To be the ambassador of customer service in the school
* To ensure our customers will have the highest experience during their stay with an emphasis in customer support and welfare
* To support the student services manager in delivering the highest customer experience
* To maintain EF policies, regulations, and Golden Rules
* To support students in their daily life and enable them to achieve the best experience and highest learning possible
* To promote the best image of the school in the local community through contact with suppliers and other community contacts
* To support welfare provision in the school
* To ensure customer satisfaction with their overall experience
* To support the running of reception and ensure first class customer service across the school
* To support the administration of the school to ensure all departments run smoothly and effectively
* To ensure all health and safety requirements, accreditation and local laws are adhered to
MAIN RESPONSIBILITIES:
* Deals with students’ enquiries, problems, and complaints with regards their overall experience on campus
* Assist with evaluations 1, 2, and 3 and hold 1:1 meeting with students when appropriate
* Manages and acts as a mentor as part of the mentor programme
* Delivers excellent customer service to students, staff and colleagues from sales offices
* Organise weekly intakes
STUDENT SERVICES:
* To support students in their daily life and enable them to achieve the best experience and highest learning possible
* To ensure excellent welfare provision in the school
* To oversee the welfare phone during office hours
* Is available to speak to students and keeps accurate records of conversations, logging on Elektra/Atlantis where appropriate
* Updates welfare information in student handbooks and ensures welfare information is displayed on school noticeboards
* Maintains welfare file including contact list to ensure information is readily available
* Ensures concerns are escalated to manager/sales offices where appropriate
* Is a Safeguarding Officer
* Is responsible for under 18 years old students and ensures all u18 procedures and policies are in place
* Assists with first week chats and ensures any concerns raised are followed up by the appropriate department
* Attends student council meetings and follows up customer support suggestions
* Manages and promote weekly/annual events in school throughout the year
* Assists with bookings, and transfers when necessary
GENERAL:
* Participates in Fam Tours for visiting sales staff
* Participates in weekly departmental meetings, and central meetings as and when required
* Active follow up of customer experience in the school
* Managing reception including answering phones and external enquiries
* Be the face of the school to students, staff and visitors
* Shares emergency on call duties with other school staff
* Attends external trainings where necessary and in school departmental meetings when required
* Supports other teams and covers other departments in case of staff absences
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Production, Supply Chain, and Customer Service
* Industries
Education Administration Programs
Referrals increase your chances of interviewing at EF Language Abroad by 2x
Get notified about new Student Services Coordinator jobs in Oxford, England, United Kingdom.
Oxford, England, United Kingdom 2 weeks ago
Oxford, England, United Kingdom 2 days ago
Conversion Coordinator (Student Recruitment)
Reading, England, United Kingdom 3 weeks ago
Organisational Support Officer - Full Time
Culham, England, United Kingdom 1 month ago
Witney, England, United Kingdom 1 week ago
Culham, England, United Kingdom 3 weeks ago
Oxford, England, United Kingdom 1 week ago
Grove, England, United Kingdom 1 week ago
Oxford, England, United Kingdom 2 weeks ago
Oxford, England, United Kingdom 4 days ago
Abingdon-On-Thames, England, United Kingdom 2 days ago
Oxford, England, United Kingdom 1 week ago
Administration Assistant – Employment, Pensions & Immigration - Bristol, Milton Keynes or Oxford
Oxford, England, United Kingdom 1 week ago
Oxford, England, United Kingdom 1 week ago
Wallingford, England, United Kingdom 2 hours ago
Reading, England, United Kingdom 1 day ago
Oxford, England, United Kingdom 1 week ago
Didcot, England, United Kingdom 3 weeks ago
Banbury, England, United Kingdom 1 week ago
Reading, England, United Kingdom 5 days ago
Oxford, England, United Kingdom 4 hours ago
Abingdon-On-Thames, England, United Kingdom 6 days ago
Banbury, England, United Kingdom 3 days ago
Reading, England, United Kingdom 1 month ago
Leadership and Capabilities Administration Assistant - 31396
Oxford, England, United Kingdom 54 minutes ago
Wantage, England, United Kingdom 1 month ago
SCR Administrator & Reprographics Assistant
Oxford, England, United Kingdom 2 days ago
Didcot, England, United Kingdom 3 weeks ago
Harwell, England, United Kingdom 2 weeks ago
SCR Administrator & Reprographics Assistant
Oxfordshire, England, United Kingdom 2 days ago
Aylesbury, England, United Kingdom 2 days ago
High Wycombe, England, United Kingdom 49 minutes ago
High Wycombe, England, United Kingdom 2 weeks ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr