Overview
Our stations team at Glasgow are looking for enthusiastic individuals to join our Talent bank of Customer Service Assistants for Platforms and Retail. At Avanti West Coast it is our mission to be the transport of choice, connecting our customer and communities across the West Coast.
Are you PASSIONATE about delivering excellent customer service with INTEGRITY? Do you have an AMBITIOUS drive to make a genuine difference to others? Then this is the opportunity for you. We are pushing the boundaries to set new standards for customer experience and operational excellence across our network. No day on the railway is the same, with over 500,000 customers travelling on our network weekly. Our Stations Customer Service Assistants are COMMITTED to keeping our customers safe at the station and play a vital role in keeping the network moving seamlessly.
In this role you can bring your AUTHENTIC self to make our customers experience memorable as they travel through our stations. We want you to be you!
Responsibilities
* Provide travel assistance, information and guidance to customers throughout the station including on platforms, concourse and all public areas.
* Take initiative in problem solving and providing reassurance to customers.
* Ensure the safe and punctual dispatch of all services.
* Keep colleagues and customers safe through completing safety checks on the station.
* Be an ambassador for the company by going above and beyond for our customers.
If there’s nothing you like better than learning new things and meeting new people, then you could be just who we’re looking for.
Please note this is a safety critical position and you will need to pass a safety critical medical if successful with your application. Training will be provided. If successful with your application you will be placed in a Talent Bank and offered a role as and when they arise.
Benefits
* Final salary pension
* Free travel on Avanti West Coast for you/spouse/partner/dependents
* Privilege Travel card (75% off other train operators fares for leisure travel)
* 30 days holiday rising by 1 for every completed year of service to a maximum of 37 days (inclusive of bank holidays)
* 10 free journeys on other First Group Train Operators
Please note: If your application is successful, you will be placed in our Talent Bank and considered for suitable roles as they become available. This is a safety-critical position, and appointment is subject to passing a safety-critical medical assessment.
We reserve the right to withdraw this advert at any time due to high volumes of applications. We value the differences that make each of us outstanding and are committed to building a diverse workforce and inclusive culture where differences are encouraged, recognised, and put to good use.
Our Avanti West Coast Values
* Passionate – We are driven by our mission and work together to achieve it.
* Committed – We are committed to safety, reliability and delivering the best for our customers and colleagues.
* Integrity – We take responsibility and hold others to the same standard.
* Ambitious – We strive to be the best and explore new ways of working.
* Authentic – We are genuine, caring and open in our communications.
Please note: If your application is successful, you will be placed in our Talent Bank and considered for suitable roles as they become available. This is a safety-critical position, and appointment is subject to passing a safety-critical medical assessment.
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