Looking to build a career within the travel industry where no two days are the same?
We’re recruiting for a friendly, organised and customer-focused Sales Support Administrator to join a growing travel business based in Glasgow. This is a fantastic opportunity for someone who enjoys speaking with people, delivering outstanding customer service, and being part of a collaborative team creating unforgettable UK and Ireland travel experiences.
You'll play a key role in ensuring every customer journey get off to the best possible start, acting as the first point of contact for new enquires and helping connect customers with their next adventure.
What you will get in your new role
- Competitive salary of £24,775 per annum
- Work from home every Thursday
- Familiarisation trips to experience destinations and itineraries firsthand
- Employee-owned business with eligibility for an annual KPI-related bonus after 9 months’ service
- Ongoing support and opportunities for career progression
- Supportive and collaborative working environment within the travel sector
Responsibilities in your new role as Sales Support Administrator
As a Sales Support Administrator, you’ll be the first point of contact for inbound customer enquiries, helping create a welcoming and professional experience from the very beginning.
You will:
- Handle inbound enquiries via phone and email
- Gather key customer information and accurately log details
- Pass enquiries efficiently to the Travel Advisors team
- Provide a positive and professional first impression of the business
- Support the wider sales team with administrative tasks
- Maintain accurate records and ensure all customer information is up to date
- Help ensure a smooth and seamless customer journey throughout the enquiry process
- Your proactive and organised approach will play an important role in supporting both customers and the wider team in a fast-paced travel environment.
Your personality, experience and qualifications
We’re looking for someone with:
- Excellent communication and customer service skills
- A positive, proactive and team-focused attitude
- Strong organisational skills and attention to detail
- Confidence using computer systems and handling administrative tasks
- A genuine passion for travel and customer experience
- Knowledge of Scottish geography, with knowledge of Ireland and the wider UK being advantageous
- Previous experience within administration, customer service, sales support or the travel industry would be beneficial, however attitude, enthusiasm and willingness to learn are equally important.
Please note, this role requires working 1 Saturday per month (8-hour shift with a 30-minute lunch break). Start times can be flexible between 8:30am, 9:30am or 10:00am.
