Macular disease is the biggest cause of sight loss in the UK, with around 300 people diagnosed every day. The Macular Society is the only charity determined to beat the fear and isolation of macular disease with world class research, and the best advice and support.
To support people affected by macular disease now, the Macular Society provides a range of support, information and services. Our research programme is focused on finding new treatments and a cure to Beat Macular Disease forever.
If you have excellent customer service skills, good telephone manner and experience of taking a large volume of calls we’d love to hear from you.
As Supporter Care Officer, you will be the first point of contact for our supporters, donors, members and the public, ensuring they have a positive experience. You will handle enquiries via phone, email and post, processing payments and maintaining accurate records. You will input data and use your IT skills to work with our database as well as Microsoft Office 365, predominantly Word, Outlook and Teams. You’ll have proven experience in a customer care role, handling a large volume of calls, and used to multi-tasking in a busy, fast paced office environment.
In return we provide a great working culture. 26 days annual leave, rising to 27 after one year’s service, the ability to buy or sell annual leave, supportive family policies, and 6% pension contribution.
Macular Society is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applicants where:
• The candidate has evidenced the minimum criteria for the role through their application
• The candidate has chosen to share that they have a disability in the covering letter/application email
• Where the minimum (essential) criteria have been met, we will provide an opportunity to request any reasonable adjustments for the interview and/or the role.
We want to be an inclusive and diverse employer reflecting the community we serve and welcome applications from all parts of the community, in particular people with lived experience of sight loss.
Please see attached for the Job description, cut off date and interview dates.