About the team: The Mortgage Servicing team process customer service-related tasks for the lending brands within OSB Group.What you will be doing: As a mortgage servicing assistant you will have the opportunity to undertake a range mortgage administration enquiries and tasks from customers, solicitors, intermediaries and internal referrals including those from the OSB back-office support team in India.This is a great opportunity for a talented individual with strong attention to detail who is looking for their step into the mortgage industry. We have a supportive team who will provide guidance on the processes and products to the right person who is motivated and focussed on supporting our existing mortgage account holders.Your responsibilities will include… Providing a consistently high quality of customer service to both external and internal customers to maintain customer satisfaction.Ensuring that all assigned tasks and enquires relating to mortgage accounts are dealt with promptly and efficiently to ensure SLAs are met and maintained.Taking responsibility for your own work and proactively seek to support other team members in achieving theirs.Ensuring that customer outcomes, service level and key controls and quality measures meet the required standards in respect to Mortgage Servicing.Maintaining a high level of speed and accuracy when processing documents, ensuring productivity targets are achieved in conjunction with high quality targets.What\\\'s in it for you? We offer a base salary of £23,000 and a competitive benefits package including:Discretionary annual bonus opportunity of up to 12.5%28 days annual leave plus bank holidaysContributory pension (8% employer 5% employee)Life Assurance (4x salary) plus Group Income ProtectionAccess to Private Medical Insurance and Medical Cash PlanMaternity & Adoption Leave - Occupational Maternity/Adoption Pay provided at 100% of salary for the first 13 weeks and at 50% of salary for the next 13-week period.Paternity Leave - 4 weeks of paid leave to be taken within 8 weeks of childbirth.About us:OSB Group is a specialist mortgage lender and retail savings bank. Alongside passion for our products and customers, we\\\'re passionate about our people and want to continue building a collaborative and engaging environment!Do you have the skills?We are looking for talented individuals who have the experience and knowledge set out below:Previous administration experience is essential, ideally within a financial services environmentWorking knowledge of Microsoft Word and Excel is essential.Ability to manage workloads is essential.Next steps: Interested? Apply now! Still considering? Hear from our team or learn more about our recruitment process: OSB CareersWe believe in a personalised and inclusive approach, ensuring the process is relevant and conversational. If you need any adjustments or support, we\\\'re here to make sure you can show your best self.Diversity, Equity & InclusionNot sure if you meet all the criteria? Let us decide. Studies show that candidates from underrepresented backgrounds often feel they need to meet 100% of the criteria before applying. At OSB, we value the unique perspectives and experiences that diversity brings. We\\\'re committed to creating an inclusive space where everyone feels empowered to apply - even if you don\\\'t check every box. We actively promote diversity at all levels, with Board-level Diversity Champions monitoring our progress. We\\\'re proud to be signatories of the Women in Finance Charter, supporting the growth of senior women in our sector. Our commitment extends to treating all employees and applicants equitably, ensuring fairness and respect for all.#INDLP