Job title: Concierge
The Harley Street Clinic, London
Full time, 37.5 hours per week
Shifts between 0730 and 2030 with weekends on rotation
£28,860.00 per annum + Benefits (pension, private health cover, flexible benefits and excellent career development)
We have an exciting opportunity for a Concierge to join our Front of House Team at The Harley Street Clinic. This role will play an important role in understanding the needs of all visitors to this site by providing relevant information at all times to always ensure that all visitors experience an exemplary service and successful journey.
Above all else, we’re committed to the care and improvement of human life. It’s this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. You’ll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis.
What you'll do:
1. Meet and greet all patients, visitors and consultants into the building
2. Directing to correct areas
3. Dealing with telephone calls
4. Covering for reception when necessary
What you'll bring:
5. Previous Concierge experience, ideally within a 5* setting
6. Excellent communication skills
7. Excellent Customer Service skills
8. Good IT Skills
Why HCA UK?
Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.
By caring for our employees, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. You’ll be eligible for:
9. 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you
10. Private Healthcare Insurance for treatment at our leading hospitals
11. Private pension contribution which increases with length of service
12. Season Ticket Loan and Cycle to Work scheme
13. Group Life Assurance from day one
14. Critical illness cover
15. Enhanced Maternity and Paternity pay
16. Corporate staff discount for all facilities including Maternity packages at The Portland
17. Comprehensive range of flexible health, protection and lifestyle benefits to suit you
18. Discounts with over 800 major retailers
Culture and values
At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients, and each other.
Our mission is simple, above all else we’re committed to the care and improvement of human life, a clear statement that extends to both our patients and colleagues. To achieve this, we live and breathe four core values:
19. Unique and Individual: We recognise and value everyone as unique and individual
20. Kindness and compassion: We treat people with kindness and compassion
21. Honesty, integrity and fairness: - We act with absolute honesty, integrity and fairness
22. Loyalty, respect and dignity: We trust and treat one another as valued members of the HCA UK family with loyalty, respect and dignity
Reasonable adjustments
We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. As a Disability Confident committed organisation, we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.
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