Customer & Contracts Administrator
Location: Crowborough
Salary: £24, - £26, per annum
Hours: 9:00 am to 5:30 pm, Monday to Friday (37 hours per week)
Benefits: 25 days holiday + Bank Holidays, Parking, Monthly Bonus, Pension, Fun Supportive team
Do you have experience within contracts administration?
Can you manage customer queries within a professional manner and manage calmly queries within lease agreements?
Job Description:
Join this friendly, relaxed team as a Customer / Contracts & Maintenance Administrator, where you'll play a vital role in the day-to-day operations of a busy niche company. Working within a supportive team of 7 you will responsible for providing exceptional service to customers, managing maintenance queries, liaising with contractors, reviewing lease agreements and contracts, processing documentation, and handling general administrative tasks. No two day will be the same!
Main tasks and responsibilities:
1. Providing efficient and effective service to customers
2. Updating and maintaining CRM system
3. Recording and monitoring maintenance queries
4. Handling telephone calls and queries professionally
5. Managing and actioning incoming emails
6. Liaising with customers regarding maintenance progress
7. Raising job sheets, ordering parts, and monitoring progress
8. Liaising with contractors to ensure repairs are completed timely
9. Reviewing Lease Agreements and Contracts, liaising with Solicitors and customers, registering documentation to Land Registry, and filing documents with Courts
10. Raising purchase orders and processing invoices
11. Producing and sending letters
12. Handling general day-to-day administration tasks
Skills Required:
13. Proven skills within Administration (Legal, Housing, Estate Agency), as well as the ability to manage customer queries effectively
14. Proficiency in using Microsoft products and general IT literacy
15. Commitment to providing high standards of customer care
16. Excellent communication skills, both verbal and written
17. Ability to handle complaints and difficult situations
Desired Experience:
18. If you have worked within legal processes/or contracts with engineers/suppliers or even Estate Agency this would be an advantage due to the nature of the administration work involved.