Ready to Level Up Your
Career - Spa Manager, Relais Cooden Beach & Spa
The Relais Retreats is a collection of distinctive waterside
boutique hotels, known for their character, warmth, and heartfelt hospitality.
Each property is independently owned, experience-led, and deeply connected to
its local community places our guests
return to for more than just comfort, but for genuine connection.
We are now seeking an experienced and passionate Spa
Manager to lead our team at The Relais Cooden Beach Spa and are especially excited
to introduce our new Beachfront Spa with Hot Tub, Sauna and Chill tub.
The Role
This is a hands-on, highly visible leadership position where
you will shape the entire spa experience. As Spa Manager, you will oversee
daily operations, lead and inspire your team, and ensure every guest journey,
from arrival to departure is seamless, personalised, and memorable.
You will work closely with the Hotel Manager and wider
operational teams to maintain exceptional service standards, optimise
performance, and create a positive, engaged team culture.
What We’re Looking For
* Proven
experience in a spa leadership or management role
* Strong
operational and organisational skills
* A
passion for wellness, guest experience, and service excellence
* A
confident, calm, and approachable leadership style
* Commercial
awareness with the ability to drive revenue
* Excellent
communication and team development skills
What’s in it for you?
·
Competitive salary up to £35,000
- £37,000 pa + service charge and paid breaks
·
28 days holiday to relax
and recharge
·
Delicious meals while
you’re on duty
·
Cycle to work scheme
·
Fun team socials
·
Uniform provided
·
Fabulous discounts across
our hotel collection
·
Workplace pension
Key Responsibilities
Spa Operations
* Oversee
the day-to-day running of the spa, including treatment rooms, retail, and
relaxation areas
* Ensure
all treatments are delivered to the highest standards, on time and with
attention to detail
* Optimise
scheduling to maximise occupancy and minimise downtime
* Maintain
strong interdepartmental communication across the hotel
* Act
as a key point of contact for guests, resolving issues professionally and
efficiently
* Managing
the Spa booking platforms and package products
* Managing
supplier relationships
Guest Experience & Service Excellence
* Lead
by example in delivering outstanding, personalised guest service
* Drive
guest satisfaction through attention to detail and wellness expertise
* Monitor
feedback and implement improvements to enhance the spa experience
* Contribute
to repeat business, positive reviews, and overall reputation
People & Culture
* Lead,
coach, and develop a high-performing spa team
* Create
a positive, inclusive, and accountable working environment
* Manage
rotas effectively to meet business demands
* Support
recruitment, onboarding, and ongoing training
* Encourage
growth, confidence, and career progression within the team with regular
reviews and appraisals
Commercial & Systems
* Maximise
revenue through upselling, promotions, and effective scheduling
* Ensure
accurate use of booking systems and POS procedures
* Manage
stock levels, retail displays, and treatment room readiness
* Monitor
labour costs in line with business needs
Compliance & Standards
* Ensure
full compliance with health & safety, hygiene, and data protection
regulations
* Maintain
exceptional standards of cleanliness and presentation
* Uphold
guest safety, privacy, and comfort at all times
Living Our Culture – The RELAIS Values
At Relais Retreats, how we work matters as much as what we
do. Our values guide every interaction:
* Respect
– We treat everyone with care and consideration
* Empathy
– We listen, understand and anticipate the needs of others
* Loyalty
– We build lasting relationships through honesty and consistency
* Accountability
– We take responsibility for our actions and results
* Integrity
– We do the right thing, always
* Success
– We celebrate achievements together
Why Join The Relais Cooden Beach & Spa?
You’ll be part of a brand that values individuality,
authenticity, and meaningful guest experiences. We offer a supportive
environment where your ideas are valued, your growth is encouraged, and your
leadership makes a real impact.
So, if you’re ready to bring your energy, talent, and love
for hospitality to a place where every day is different we’d love to meet you!
Apply today and let’s make every guest’s stay
extraordinary
Please note: All applicants must have the Right to Work
in the UK.