Job Title: Broker Underwriting Support
Employment Type: 6 Month FTC
Location: Manchester Hybrid 2 days WFH
Salary: Up to circa £33,000
Benefits:
25 Days rising to 30 days with service + plus your birthday off
Personal pension scheme with generous matched company contributions
Life Assurance
Private Medical cover with Bupa (single cover)
Holiday buy/sell scheme (up to 5 days)
Eye care reimbursement
Employee Assistance Programme
Recognition awards
Social events such as paid-for Summer/Christmas Parties
Superb learning and development opportunitiesAbout the position of Broker Underwriting Support:
We're looking for an experienced Case Manager or Broker Support professional from a lender environment, with strong knowledge of residential and/or second charge mortgages. You'll manage cases end to end, assessing applications against lending policy, ensuring all documentation is in place, and progressing deals efficiently and accurately within service levels. A "right first time" mindset is essential, along with the ability to build strong relationships with brokers and internal teams to keep cases moving and deliver great outcomes.
Responsibilities for the position of Broker Underwriting Support:
Manage a pipeline of mortgage applications end-to-end, ensuring fast, accurate progression in line with SLA's, KPI's, and service standards
Deliver a first-class broker and customer experience through proactive, clear, and consistent communication throughout the journey
Assess applications against lending policy, criteria, and risk appetite to make sound, informed decisions
Review and verify all supporting documentation, including valuations, credit files, income evidence, and bank statements
Work closely with brokers, packagers, and internal teams to drive cases forward and remove barriers to completion
Proactively manage outstanding requirements, keeping all parties fully informed at every stage
Refer and escalate complex or non-standard cases to appropriate mandate holders with a clear rationale
Ensure full compliance with regulatory requirements, internal policies, and governance frameworksExperience required for the position of Broker Underwriting Support:
Previous experience in Case Management, Underwriting Support, or Broker Desk roles within residential and/or second charge mortgages
Ideally gained within a lender environment, with a strong understanding of mortgage processes, policy, and lending criteria
Confident in managing applications end-to-end, including reviewing documentation and progressing cases through to completion
Strong awareness of regulatory, compliance, and customer outcome requirements within a lending environment
Proven ability to work accurately and efficiently in a fast-paced, SLA-driven setting while supporting brokers and delivering great customer outcomesFor more information regarding the role of Broker Underwriting Support, please contact us.
Stellar Select is acting as an employment agency and is a corporate member of the REC.
Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days