Overview
Discover our galaxy. Malt is Europe\'s leading freelance marketplace, connecting over 850,000 freelancers with 90,000+ companies. Since 2013 we\'ve been transforming how work gets done through our tech-powered, human-centered platform. We foster a diverse, inclusive culture and are backed by top investors to enable everyone to work differently.
* A diverse team of 600 Malters across 6 European countries
* Culture that champions equality and inclusive growth
* Backed by investors including ISAI, Serena Capital, Eurazeo Growth, Goldman Sachs, and BPI
* Mission to give everyone the freedom to work differently
About The Role
As the Head of Global Account Management, you will scale and lead a high-performing team in the UK. You will orchestrate complex, multi-country enterprise deals, ensuring Malt becomes the strategic partner for the world\'s largest organizations while navigating a matrix environment. Your mission is to coach and develop a team of Global Account Managers (GAMs) and National Account Managers (NAMs) to ensure exceptional revenue retention, renewal success, and aggressive growth across multinational accounts.
* Strategic Leadership: Translate Malt\'s global strategy into actionable team priorities, territory mapping, and account allocations
* Team Development: Manage, coach, and develop team members to elevate global execution and accountability
* Sales Governance: Lead forecasting reviews with MEDDIC discipline, pipeline quality, and CRM accuracy
* Deal Strategy & Support: Partner with GAMs on complex negotiations and renewal strategies; participate in strategic client meetings
* Global Expansion: Oversee Malt\'s deployment across countries and entities, removing blockers to realize contract revenue
* Cross-Functional Orchestration: Coordinate with Ops, Legal, Finance, and Product to approve commercial strategies for major MSAs and RFPs
* Performance Monitoring: Identify risks in account health or pipeline and take corrective actions to meet or exceed targets
* Insight Advocacy: Bring client insights to the Executive Committee and Product teams
About You
* Minimum 10 years of experience managing senior sales professionals and GAMs
* Strong sales background with a track record of closing and managing massive, multi-million pound global enterprise accounts
* Deep understanding of multi-country enterprise sales cycles, complex procurement, and renewal/expansion structures
* Experience in a complex matrix organization across international borders
* Experience with international account consolidation and aligning bonuses/targets across geographies
* Deep experience in the Tech/SaaS sector; familiarity with the Malt model or platform-based economies
* Proven coaching ability, building team capabilities, and leading high performance
* Mastery of MEDDIC and Salesforce for forecasting and governance
* Strategic guidance on global opportunities and C-level stakeholder influence
* Full professional fluency in English; proficiency in French, Spanish, German, Dutch, or Italian is a plus
* Willingness to travel for key meetings and international events
How To Join The Mission
* First call with Esra from the Talent Team (30-45 minutes)
* Track record interview with the hiring manager (45 minutes)
* Prepare a case study to present to two Sales Managers (1 hour)
* Final interview with a C-Level leader (30-45 minutes)
Perks and Benefits
* Onboarding: Week to learn about culture, products, and services
* Annual leave: 30 days/year
* Sabbatical: 1 month paid sabbatical after 3 years
* Bonus scheme: Opportunity to earn a performance-based bonus
* Stock options: Every Malter is entitled to stock options
* Books: Access to requested career-relevant reading
* Remote work: Hybrid remote policy
* Private health insurance: Vitality wellness program
* Cycle to work, season ticket loan, pension (5% with Aviva)
* Dog-friendly London office
EEO statement: Malt is committed to fostering an inclusive and diverse workplace. We recruit based on skills, experience, and potential, without discrimination. Our mission is to create a work environment where everyone feels valued, respected, and safe to thrive.
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