Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
The mission of an AI Business Process Solution Engineer within Microsoft Elevate is to help our customers (Non-Profit & EDU) digitally transform their operations, create new and engaging ways to serve them, and to transform the way in which their business runs to drive new levels of profitability for their organization. With the power of AI, our solutions enable customers to leverage data insights, automate processes, personalize experiences, and innovate with agility.
As a Solution Engineer, you will work closely with sales teams to understand the customer's needs, goals, and challenges, and showcase how Dynamics 365 Power Platform and AI Agents / Copilot can help them in their transformation. You will also provide reassurance throughout the sales cycle, ensuring that the proposed solution meets the customer's requirements and expectations.
Responsibilities include:
* Maintain expert-level knowledge in Dynamics 365 Customer Engagement, Power Platform, and AI-powered solutions, and apply it to lead technical engagements with customers.
* Advance qualified pipeline revenue by demonstrating solution capabilities, addressing technical proof requirements, and securing the customer’s solution design endorsement.
* Proactively deliver compelling customer centric solution demonstrations based on technical workload expertise while building Business Decision Maker/CxO/Technical Decision Maker connections.
* Address solution architecture considerations and competitive objection handling.
* Assist in formalizing the customer proposal.
* Collaborate with Partners and Customer Success to align on agreed upon deployment plan and Key Performance Indicators.
* Lead discovery sessions in each opportunity, yielding output of customer-agreed business challenges and win themes prioritized with business value.
Qualifications:
* Master's Degree in Computer Science, Information Technology, or related field AND 4+ years technical pre-sales or technical consulting experience
* OR Bachelor's Degree in Computer Science, Information Technology, or related field AND 7+ years technical pre-sales or technical consulting experience
* OR 7+ years technical pre-sales or technical consulting experience
* Solution pre-sales for CE business applications and/or SaaS-based company or similar technology
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.
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