Overview
Reporting to the Plant Manager, the Optimised Production Leader is the compass for improvement in the Plant. Responsible for ensuring Continuous Improvement tools, processes & behaviours are applied robustly in line with the Operating System to support the Safety, Quality, Cost & Efficiency improvements in the Plant. Responsible for assuring the weekly workload demand plan & that the plan is deployed effectively in their Unit. The Optimised Production Leader leads the Plant Supply Team to align resource to workload that supports the efficient running of the Plant. Responsible for refreshing the production plan daily & ensuring the adherence to processing standards that underpin the production plan. Accountable & responsible for coaching & supporting the shift teams to successfully deploy the production plan & manage the plan in-flight, this includes the accuracy & integrity of the workload & hours reporting.
About the role: Your role will be to support the Plant Manager in the achievement of all Plant People, Customer & Financial/Productivity targets across the Balanced Scorecard. You will hold weekly formal reviews of performance with each Shift Manager to understand current performance against plan and flightpath. You will ensure each work area has an up-to-date efficiency improvement plan that is formally reviewed each month with the Shift Manager. You will drive Continuous Improvement by working with & enabling managers to improve Pipeline flow & processing standards with their teams, through the use of Continuous Improvement tools aligned to the Operating System, coaching & supporting the Shift Managers in the deployment of Continuous Improvement activity, utilising Information Centres & Tiered Escalation. Other duties include reviewing performance against the production plan on a daily basis to identify areas for improvement in planning or execution, providing plant ownership & leadership of the production control resourcing processes, and supporting the SDL & Operations Managers with Delivery forecasting & production planning adjustments.
Responsibilities
* Champion Right First Time principle to ensure customer quality is embedded in processing standards throughout the Continuous Improvement journey.
* Engage with the Central Production Team with any local intelligence or improvement opportunities for the workload demand plan.
* Identify & monitor high impact work areas for efficiency improvements using the Loss Opportunity Model while prioritising flow.
* Ensure all seasonal plans are designed to meet customer & efficiency targets.
* Have overall Plant responsibility for the integrity & accuracy of all reported traffic, hours & efficiency, including in-flight hour-by-hour reporting & validation through Information Centres.
* Comply with all relevant legislation & business policies regarding resourcing.
* Develop & lead on the business plan to achieve the flightpath to standard performance.
* Use standard production tools to facilitate Tier 1, 2 & 3 performance discussions daily to support live, in-flight management of the production plan.
* Ensure hours & headcount system alignment & robust resourcing to workload to clear weekly model workload & deliver on targets.
About You
* Building Relationships – Develop and leverage relationships across departments, unions, internal & external stakeholders to achieve results.
* Coaching for High Performance – Engage individuals in developing action plans to improve performance.
* Customer Focus – Drive a customer-centric culture and improve offerings in line with customer needs.
* Delivering Results – Contribute to strategic goals by focusing on priorities, measuring progress, and ensuring accountability.
* Know the Business – Understand operations, systems, processes, departments and functions to achieve objectives and growth.
* Making Sense of Data – Collect, analyse, audit, and interpret information to manage performance against scorecard metrics.
* Building and Implementing Production Plans – Plan and control resources to deliver high quality results within budget; manage operational risk with regulatory compliance.
* Leading Continuous Improvement – Create an environment for data-driven improvements and drive solution implementation. Trained to Continuous Improvement Practitioner Level 4 (training provided).
* Stakeholder Management – Identify needs and provide insights to influence decision makers.
* Project Management – Define, sequence, plan, and schedule activities with milestones.
Extra Benefits
* Family friendly support – enhanced maternity pay, paternity leave, adoption leave and shared parental leave.
* Discounts and offers – 800+ offers for savings on groceries, travel, holidays, and more.
* Supportive and generous company sick pay.
* Your Wellbeing – 24/7 access to services for physical and mental health, financial and social support.
* Available only to perm employees.
Next Steps
The next stage of the selection process will be a face to face interview consisting of competency-based and role-specific questions. Interviews planned for Early October. Royal Mail values trust and our people and we are committed to inclusion. We support adjustments during the application and hiring process. Please share any adjustment needs in your application.
Role Details
Optimised Production Leader. Starting salary £45,944, 10% annual bonus potential, 25 days annual leave plus bank holidays rising with service, company pension scheme with competitive contributions. Permanent, Full time, 41 hours per week. Location: Norwich Mail Centre, 13-17 Thorpe Road, Norwich, NR1 1AA.
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