JD Group, founded in 1981, is a leading omni‑channel retailer of sports fashion, outdoor and gym apparel with stores worldwide. The company is listed on the London Stock Exchange and is a member of the FTSE100.
Hourly Rate – £13.06
Role Overview
As a Supervisor at JD Sports, you’ll play a vital role in delivering the JD experience and support the smooth operation of the shop floor. You’ll lead by example, guide colleagues during each shift, and help maintain strong service and presentation standards. With energy, organisation, and a passion for great customer service, you’ll keep the store looking sharp, running efficiently, and aligned with JD’s high standards.
Key Responsibilities
* Deliver excellent JD service by supporting customers, resolving queries, and ensuring team presentation meets brand expectations.
* Support sales performance by monitoring service levels, using in‑store devices to offer the full product range, and assisting with effective product placement.
* Maintain strong visual and operational standards by keeping the shop floor clean, organised, and aligned with JD’s brand expectations.
* Assist with daily operational duties including opening and closing procedures, cashing up, and supporting accurate till operations.
Skills & Experience Required
* Previous supervisory or team‑leader experience in fast‑paced retail or customer‑facing environments.
* Strong communication skills with the confidence to guide and support colleagues on the shop floor.
* Excellent attention to detail with the ability to uphold high standards in service, presentation, and store operations.
* Passion for retail, strong product and trend awareness, and the ability to promote JD Group values.
Desirable Attributes
* Energetic, hands‑on leader who thrives in a busy, fast‑moving store environment.
* Confident problem‑solver with strong customer‑resolution skills.
* Interest in visual merchandising and product presentation.
* Team‑focused mindset with a positive, supportive approach.
Benefits and Compensation
* Incremental Holiday Allowance
* Staff Discount on qualifying purchases across Group retail stores and online
* Exclusive Colleague Bike Discount scheme
* Discounted Gym membership
* Personal development opportunities to learn and develop at work
* Access to Apprenticeships and accredited qualifications
Equal Opportunity Statement
We are proud to be an equal‑opportunity employer, committed to creating a workplace where every colleague is valued, respected, and empowered. We celebrate the diversity of our teams and strive to ensure that all colleagues regardless of background, identity, or lived experience can thrive and contribute meaningfully.
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