Position Summary
Supports the Community Manager and Assistant Manager with on‑site operations of a single community, multiple communities, or neighborhood with a total unit count of 1,000, or more (“operating unit”). Serves as the first or second point of contact for resident interactions on‑site. Trains and mentors new team members. Assists with all inquiries including resident requests, move‑in/outs, transfers, renewals, evictions and other resident‑related items. Supports the Assistant Manager with managing communication and follow‑up including social media interactions, project updates, incident reports, and escalations.
Job Duties
* Leads the training, onboarding, and development of new team members.
* Supports the Assistant Manager and Community Manager with scheduling and resident communication for projects, filing incident reports, handling escalated concerns, and PO creation for basic services.
* Coordinates and streamlines processes related to resident services, ensuring compliance with company policies and regulations.
* Handles communication for ongoing construction projects, acting as a liaison between residents and RSO. Assists with drafting and distributing resident communications regarding construction updates.
* Assists with daily operations of the operating unit’s resident services office, which may include sales, processing move‑in/outs, transfers, renewals, Final Account Statements, lease agreements, delinquency, and applications as needed and in accordance with Company policies and procedures.
* Creates a well‑organized, customer service‑focused culture for residents, prospects, vendors, and employees; ensures that resident and corporate requests and concerns are promptly responded to and resolved; takes a proactive approach for all key customer touch points.
* Positively contributes to the financial performance of the operating unit.
* Monitors and communicates key Notice to Vacate findings and follows up on customer satisfaction surveys and social media posts as needed.
* Timely and appropriately documents and communicates important operating unit information to management, and resident concerns, requests, and resolutions into appropriate software systems.
* Walks all communities in the operating unit and works with the team to ensure that the condition and quality meet Irvine Company standards at all times.
Minimum Qualifications / Other Expectations
Preferred Education:
* High School Diploma or equivalent work experience.
Experience:
* One year experience in a similar role, including knowledge of Fair Housing laws.
Other:
* Excellent customer service skills.
* General business acumen with the ability to handle basic accounting principles and concepts.
* Excellent written and oral communication, interpersonal skills, and time management skills.
* Valid California driver’s license; maintain continuous vehicle liability insurance as required by state law. (This role requires the regular and frequent operation of a vehicle, as defined in the Company’s MVR policy, and is part of the essential duties of this position.)
* Ability to handle frequent standing, sitting, walking, stooping, bending, climbing stairs, and lifting objects of up to 20 pounds.
* In‑town travel may be required.
* Ability to work on weekends, holidays, and evenings.
* Proficient in computer skills and with software such as Google Calendar, Sheets, and Docs.
Community Details
Communities of Responsibility: Town Center - All Bldgs
Unit Count: 1207
Compensation
Base Pay Range: $24.28 - $30.10
Actual placement within this range may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location.
The Company also offers competitive benefits for full‑time employees including paid time off, matching 401(k), and health benefits.
About Us
Irvine Company Apartment Communities (a division of Irvine Company) offers a portfolio of more than 125 resort‑style apartment communities in coastal California’s most desirable locations: San Diego, Orange County, West Los Angeles and Silicon Valley.
With world‑class amenities, resort‑like surroundings and an unparalleled commitment to customer service, Irvine Company Apartment Communities redefines the rental‑living experience.
We take as much pride in our employee community as we do the communities we create. It’s an environment populated with talented and experienced people, a collaborative spirit and abundant opportunities.
Apply today to join our employee community, and learn more about Irvine Company, our legacy and our guiding principles.
The Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
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