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We’re looking for an Audio Visual Engineer with strong support and troubleshooting skills to join a busy remote support team. This is a role where you’ll be trusted from day one to jump straight into ticket resolution, contribute ideas, and help maintain exceptional service for a nationwide customer base.
If you’re comfortable with Yealink or Crestron systems and thrive in a high-paced but collaborative environment, this is a great opportunity to step into a role with flexibility, technical variety, and the backing of a market-leading AV solutions provider.
What You’ll Be Doing:
* Providing remote AV support to a wide range of UK-based customers
* Troubleshooting and resolving issues with Yealink and Crestron solutions
* Assisting on a busy service desk, picking up live tickets and delivering rapid resolution
* Sharing ideas to improve processes, tooling, and customer outcomes
* Participating in an on-call rota (1 week in 3, Monday–Friday) – additional £280/week allowance
* Rare travel – up to 8 customer visits per year
What You’ll Bring:
* 2+ years of AV support experience
* Solid knowledge of Yealink or Crestron platforms
* Strong problem-solving skills and the ability to hit the ground running
* Good communication skills for both internal team collaboration and customer interaction
* Self-motivated, with the ability to manage workload independently in a remote environment
The Package:
* £3,900/year on-call allowance (1 in 3 weeks)
* Remote-first role – occasional customer visits only (approx. 8 times/year)
* Monday–Friday schedule, on-call during working week only
* Join an award-winning AV & Microsoft Gold Partner with a supportive culture
If you’re ready for a remote AV support role where your expertise is valued and your input makes a difference — apply today.
Seniority level
* Seniority level
Associate
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
Technology, Information and Media
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