Job Title: Retail Customer Service Advisor at TUI
Job Details
* Client: TUI
* Location: [Location to be specified]
* Job Category: Retail
* EU work permit required: Yes
* Job Reference: 659f7ee0fb76
* Job Views: 4
* Posted: 28.04.2025
* Expiry Date: 12.06.2025
Job Description
About the Job
* Use your personality to inspire and respect customers and colleagues while sharing fun experiences.
* Leverage evolving technology and tools provided by TUI to understand customer needs, answer questions, and enhance customer loyalty.
* Proactively investigate and resolve questions or complaints when things don’t go as planned.
* Embrace change and meet the challenges of a customer-focused role.
* Drive to achieve and exceed sales and service targets, known as ‘Smashing your Targets’ in Retail.
About You
* Strong commitment to achieving targets and overcoming challenges.
* Team player who engages and collaborates effectively with customers and colleagues.
* Organized, responsible, and committed to personal development.
* Proactive in identifying and resolving potential problems.
* Passionate about tourism; travel experience not essential.
* Confident in handling multiple currencies and administrative tasks while following procedures.
* Flexible to work variable shifts, including evenings and weekends, with shifts shared 4 weeks in advance.
Our Offer
* Holiday benefits, discounts, offers, and additional ‘TUI time off’.
* Competitive salary with a commission scheme for exceeding targets.
* Support for health and wellbeing across five key areas.
* Inclusive environment fostering a Culture of Care.
* Disability Confident commitment.
* Investment in your development through web-based training and store induction.
We celebrate your uniqueness and aim to inspire the future of travel. For more on Diversity & Inclusion, visit our website. For further information, please contact us via email.
Application Process: Complete the application questions fully. You will need to complete an online assessment, which can be done after submitting your application or you'll receive an email with details.
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