Head of IT Services
Leads the delivery of secure, reliable, and cost-effective IT services, ensuring alignment with business strategy and customer needs. Accountable for end-to-end IT operations, outsourced service providers, and technology risk, with a strong focus on performance, governance, and commercial value.
Key Contributions:
* Oversee IT operations across infrastructure, applications, networks, and end-user services, ensuring high availability and performance
* Manage strategic relationships with external IT partners, driving service quality, accountability, and value from outsourced contracts
* Implement and assure robust cybersecurity controls, including vulnerability management, monitoring, and incident response readiness
* Own IT service governance, including service catalogue, SLAs/KPIs, and continuous improvement initiatives
* Ensure effective cost management of IT services, including hosting, change requests, and supplier spend
* Lead business continuity and disaster recovery planning, ensuring resilience of critical services
* Maintain compliance with regulatory and data protection requirements, supporting audits and governance frameworks
* Drive a customer-first, high-performance culture while influencing senior stakeholders across the organisation
Experience and Qualifications:
* Proven experience managing large IT outsourcing contracts in the Insurance and ideally Insurance Broking sector.
* Extensive hands‑on experience across infrastructure, networks, cloud services, and application management.
* Strong knowledge of cybersecurity, including vulnerability management, patching governance, and secure-by-design principles.
* Proven capability in managing ITIL‑aligned service management processes (incident, problem, change, and release management).
* Understanding of regulatory and compliance frameworks such as PCI‑DSS, GDPR, and FCA requirements (preferred).
* Professional certifications (ITIL, CISSP, CISM, AWS/Azure, or similar) beneficial.