This is initially a 4-month contract which may lead to a permanent role. Salary approx. £25-35k DOE IT Support Technician Department Global IT Location Reading, UK (with occasional travel to Bristol & Maidenhead), however for the first 6 months the role will be working from home. Purpose of the Role The IT Support Technician is responsible for providing hands-on technical support, proactively resolving hardware and software issues, and maintaining complex IT systems. The role also focuses on building strong relationships with internal customers, ensuring a seamless IT experience, and supporting career development within a dynamic IT environment. Key Responsibilities Provide hands-on IT support, troubleshooting hardware, software, and network issues. Proactively identify and resolve technical problems to minimise downtime. Manage repair and maintenance of complex IT systems. Build and maintain strong relationships with internal stakeholders, understanding their needs and ensuring high satisfaction. Respond promptly to IT concerns, delivering efficient solutions. Ensure smooth operation of company IT systems for optimal productivity. Travel occasionally to Bristol office and Maidenhead data centre as required. Key Relationships Internal: Reports to: Head of IT (Global) Collaborates with: Executive Team, Engineering, Sales, HR, Finance External: Vendors, Customers (as needed) Qualifications Essential: Proven experience in IT support (3 years). Strong technical knowledge of hardware, software, and networking. Desirable: Degree in Computer Science, IT, or related field. Certifications (e.g., Network Administration, Cybersecurity). Skills & Experience Essential: Technical Expertise: Proficiency in OS, network infrastructure, and troubleshooting. Customer Service: Exceptional support skills with a user-focused approach. Problem-Solving: Strong analytical and troubleshooting abilities. Communication: Clear verbal/written skills to explain technical issues. Adaptability: Ability to work under pressure and manage changing priorities. Desirable: Knowledge of cybersecurity best practices. Experience in network configuration and management. Commitment to continuous learning in emerging technologies. Personal Attributes Trustworthy & reliable delivers on commitments. Resilient & proactive finds solutions under pressure. Team player collaborates effectively and mentors junior staff. Detail-oriented ensures high-quality work. Positive & adaptable embraces company culture and change. Career Development This role offers growth opportunities, including training and progression within IT support and related