Position Overview
Title: Administrator – Failsafe Team
Location: Essex or Middlewich
Type: Full‑time, permanent – 37.5 hours per week
Salary: £24,865.66 per annum
Responsibilities
What you will do:
You will be part of the Failsafe team supporting the Hospital Eye Service. Your role is to ensure administrative processes are in place to detect and rectify errors in patient pathways.
Key responsibilities:
* Monitor all patients referred to the Hospital Eye Service Department in line with guidance and policy.
* Support booking of appointments for patients based on referral type within national set timelines.
* Ensure patients on discharge are referred back into the programme within the correct pathway and that their GP has been informed.
* Liaise with maternity units to ensure all diabetic pregnant patients are referred to the Diabetic Eye Screening Programme.
* Audit patient status to ensure all patients under the Hospital Eye Service are seen at least annually.
* Review and respond to individual queries and capture required data.
Qualifications & Experience
Education: GCSE or equivalent; training or experience in patient care.
Experience: Previous administrative role; experience dealing with customers or patients.
Key skills and attributes:
* Experience handling customer or patient queries effectively and sensitively.
* Comfortable with audits and reporting.
* Excellent verbal and written communication skills.
* Aware of patient confidentiality and data protection requirements.
* Strong observation of quality assurance measures to meet national standards.
* Flexible working patterns and willingness to work in different locations.
* Team player, supportive, reliable and trustworthy.
* Approachable, dedicated, hardworking and supportive of others.
* Calm and focused in challenging situations.
* Organised and able to prioritise workload.
* Attention to detail and ability to follow procedures.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a Disclosure to the Disclosure and Barring Service to check for any previous convictions.
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