Retail Installation Support Administrator
Location: Clevedon BS21
Salary: £24,000 per annum
Britannia Windows is one of the South West’s leading manufacturers and installers of high-quality windows, doors, and conservatories. With over four decades of industry experience and a strong focus on British craftsmanship, we pride ourselves on delivering premium products backed by outstanding customer service. Our Bristol office is now looking for a driven and detail-oriented Retail Installation Support Administrator to become a vital part of our growing team.
Role Overview
As a Retail Installation Support Administrator, you will be at the heart of our operations-supporting the coordination and delivery of retail installations while ensuring our customers receive the highest standard of service. This is a varied and rewarding role that combines administrative duties, customer care, and internal coordination.
Responsibilities
* Act as the first point of contact for all customer and installer telephone queries
* Deliver exceptional customer service, handling queries, updates, and complaints efficiently
* Monitor and follow up on customer reviews and feedback across platforms
* Track and assist with payment monitoring, chasing outstanding balances when necessary
* Authorise, process, and track supplier and contractor invoices
* Maintain and update CRM and internal databases with accurate job and customer information
* Provide daily administrative support to the retail installation team
* Assist with scheduling installations and coordinating diaries
* Generate reports, update spreadsheets, and support wider operational projects
* Work closely with internal teams, suppliers, and contractors to ensure project timelines are met
Skills and Experience Required
* Strong attention to detail and high accuracy in administrative tasks
* Friendly and professional telephone manner with excellent communication skills
* Customer-focused with a genuine passion for delivering high service standards
* Proficient in Microsoft Office and experience with CRM or scheduling systems
* Able to manage multiple priorities and meet tight deadlines under pressure
* Prior experience in an administrative or operational support role (ideally in a retail, construction, or installations environment)
* Team player who can also work independently with minimal supervision
* Excellent organisational and time management skills
* A proactive, solutions-based approach to problem-solving
What you will get in return:
* Competitive salary of £24,000 per annum
* Full-time, permanent role in a stable and well-established company
* Friendly, supportive team environment
* Opportunities for career growth and development within a respected brand
* Convenient Bristol location with on-site parking and good transport links
* Be part of a company that takes pride in its British-made products and excellent service
Interested in this Retail Installation Support Administrator role? Please apply with your updated CV.
INDHS