Are you passionate about retail and are driven by the world of luxury skincare?
La Prairie at Harrods, one of London’s most prestigious retail destinations, offers an exceptional opportunity to lead one of our most iconic counters. As a Business Manager, you will oversee a team of 11 beauty consultants and therapists, driving business growth and delivering exceptional client experiences that embody the La Prairie standard of excellence. You will be responsible for achieving and maximizing retail objectives, elevating brand presence, and ensuring the highest level of in-store presentation consistent with La Prairie’s luxury heritage.
Through strategic leadership, effective recruitment, and performance management, you will inspire your team and act as a role model to provide best-in-class service and transform every customer interaction into a true luxury experience. Your goal will be to strengthen La Prairie’s position within the skincare category, in full alignment with the brand’s strategic vision and roadmap.
Main Accountabilities
Business Planning
1. Deliver annual retail sales targets through effective business planning and strategy execution.
2. Define and monitor weekly sales targets, providing clear rationale and performance updates.
3. Drive retail growth by developing and reviewing business plans and event activities; share detailed progress reports twice yearly.
4. Identify new sales opportunities within brand guidelines and assess their effectiveness.
5. Take ownership of performance, providing management with insights, corrective actions, and high-quality weekly door reports.
6. Partner with the Stock Controller to monitor stock levels, optimize stock age, manage testers, and ensure timely corrective actions.
7. Communicate risks and opportunities promptly to Head Office teams.
8. Manage team absences proactively to ensure full counter coverage.
9. Guarantee 100% accuracy and compliance in all sales reporting, including IPPOS and clienteling systems.
Team Development & Performance Management
10. Lead, coach, and develop a team of Beauty Consultants, ensuring excellence in performance, conduct, and client service.
11. Define the optimum field needs & structure annually to align staffing needs with sales targets and profitability, making adjustments as needed.
12. Effectively manage our BA’s to Foster collaboration and adherence to brand standards, including grooming, professional behavior, and in-store best practices.
13. Build and motivate high-performing teams that consistently meet or exceed KPIs.
14. Partner with the Retail Coach to analyze KPIs, identify training needs, and enhance sell-out performance.
15. Implement company strategy across counter and nurture strong relationships with store management teams.
Marketing & Merchandising Implementation
16. Ensure flawless execution of in-store marketing activities in line with brand guidelines and strategy.
17. Maintain strict adherence to merchandising standards, optimizing use of collateral, samples, and visual assets to maximize retail impact.
18. Uphold the La Prairie luxury image through impeccable counter presentation and consultant grooming standards.
Store Relationships & Communication
19. Conduct and document regular business meetings with department and store managers to present strategy updates, review performance, and discuss promotional activities.
20. Identify and leverage local opportunities for events, additional retail spaces, and personal shopping initiatives to drive brand visibility and sales.
In return, La Prairie offers
21. A competitive salary and discretionary commission scheme
22. 33 holiday days (including bank holidays)
23. Generous product allocation & discount
24. Long Service Awards starting with 3 years’ service
25. A free product to try every time there is a new launch
26. Contributory pension scheme – 5% employer contribution
27. Employee referral bonuses
28. A range of opportunities to develop and grow personally and professionally
29. 24/7 Access to Employee Assistance Programme called Lyrahealth
30. Annual performance reviews so you know your La Prairie career is going in the right direction
Reports to:
South Regional Sales Manager
We look forward to receiving your application.