Customer Service Administrator - Join Our Bow Distribution Team! Are you ready to join a dynamic team that values collaboration, positivity, and excellence? Bow Distribution is looking for a motivated Customer Service Administrator to support our busy transport department in Riddings, Alfreton. If you're passionate about problem-solving, thrive in a fast-paced environment, and love delivering exceptional customer service, this role is for you! What’s in Store for You? As a Customer Service Administrator, you'll play a vital role in ensuring smooth transport operations. You'll coordinate deliveries, manage systems, and work closely with drivers, customers, and stakeholders to resolve issues and provide top-notch service. Key Responsibilities: Coordinate transport operations and deliveries to customers. Update records on the Transport Management System (TMS) and ensure accuracy. Communicate with customers and stakeholders, providing updates and resolving queries. Manage driver coordination and ensure smooth delivery processes. Address and resolve transportation challenges swiftly. What We’re Looking For: At least 1 year' experience in a customer service environment. Strong communication skills and a professional phone and email manner. Proficient with TMS and Microsoft Office (Word, Excel, PowerPoint). Excellent problem-solving and multitasking abilities. Full UK driving licence (for occasional travel). Why Choose Bow Distribution? Bow Distribution, in partnership with The Silver X Group, offers a supportive, family-oriented environment with opportunities for growth and career development. Enjoy benefits such as competitive salary, work-life balance, healthcare access, and career progression. What We Offer: Salary: £25,396.80 per year Monday to Friday, 9am - 6pm shifts Health- care access Referral Scheme Free on-site parking Career progression and qualifications support Team events and long-service rewards Apply Today! If you’re ready to be part of a team that thrives on delivering exceptional service and fostering a positive work environment, we’d love to hear from you