Liaise with a wide range of stakeholders, both internal to the organisation and external, including: Medical Staff Multidisciplinary Teams (Community or Inpatient) Health and Social Care teams Third sector/voluntary agenciesExcellent communication skills, written and verbal, with a wide range of people, including outside agencies, sometimes requiring tact and persuasive skills where there may be barriers to understanding or agreement. Provide and receive routine and complicated information, including dealing with enquiries from external stakeholders and the public. This may include sensitive information. Work within a multi-disciplinary environment ensuring that communication with appropriate team members is effective.To receive and open mail (paper and electronic as necessary) and distribute/despatch accordingly ensuring appropriate action is taken with high priority items.
Exercise judgement when dealing with inquires, analyse and resolve non-clinical patient problems including resolving conflicting diary appointments or schedules, meetings, etc. Manage the organisation of key meetings and compile and prepare agendas and supporting papers for meetings. Interpret and advise on data and office management functions and implement relevant procedures.Day to Day management of Pharmacy Administrators as required: Provide immediate guidance and assistance in problem solving Workload managementPrepare and present reports and a range of complex information in a range of formats including the production of scorecards, KPIs, performance reports and ad-hoc reports. Collect performance data and produce monthly performance reports for our dispensary services as to create insight into our activity as required and directed.
Support the smooth running of departmental meetings, through writing meeting notes and maintaining action trackers. Set up and manage effective office management/filing systems to support the service delivery. Support procurement team with invoice processing utilising designated programs to ensure records are accurate, complete and auditable and kept to Trust standards and legal requirements. Plans own workload to ensure that weekly, monthly, quarterly and annual tasks are met.
Prioritise workload with particular consideration to issues arising and responding to shifting priorities appropriately. Raising invoices/purchase orders for designated external customers in line with authorised SOPs. Establish and implement efficient and effective office procedures to ensure consistency and quality of performance. Manage levels of consumables and reorders stock, making one-off purchases when necessary.