Job Summary
Cowley Road Medical Practice, a busy GP Practice in Oxford, is looking for an enthusiastic Care Coordinator/Medical Receptionist to join our friendly and excellent Medical Administration team of eight people. The role is part‑time and fixed‑term, scheduled Monday to Friday, and involves working within a GP and Nursing team that serves a diverse community of around 12,000 patients.
Key Responsibilities
* Greet patients in person or by telephone and manage all reception activities.
* Respond to queries from patients and clinicians, including telephone support and email follow‑up.
* Perform general administrative tasks such as registering patients, processing prescriptions, booking appointments, and processing patient records.
* Use the EMIS clinical system to enter data, scan and attach patient documentation, and code clinical entries.
* Maintain a tidy, effective working area and ensure the computerised appointment system runs efficiently.
* Attend weekly team meetings and contribute ideas to improve practice service delivery.
* Provide holiday and sickness cover for the team as required.
* Liaise with external agencies (hospitals, community services) and manage communication with other healthcare providers.
Qualifications, Experience & Skills
* Minimum of five GCSEs (or equivalent) at grade C or above, including English and Maths.
* Demonstrable numeracy, literacy, and good communication skills.
* Experience working in a public reception environment, preferably within a GP or primary care setting.
* Prior experience with EMIS or similar clinical software is desirable.
* Proficient IT skills – keyboard, mouse, and Microsoft Office (Word, Excel, Outlook).
* Excellent customer service orientation, flexibility, compassion, and a “can‑do” approach.
* Ability to prioritise workload, work independently and as part of a team.
* Knowledge of Data Protection and confidentiality procedures.
Benefits & Working Conditions
* Competitive hourly pay – £13.16 per hour.
* Part‑time, flexible working pattern (flexible start times, Monday to Friday).
* Fixed‑term contract – 6 months with a 3‑month probationary period.
* Pro rata annual leave – 5 weeks plus bank holidays.
* Paid 30‑minute lunch break every day.
* NHS pension scheme.
* Free car parking on site.
* Supported by a management team that encourages staff development.
About the Practice
Cowley Road Medical Practice has been serving the East Oxford community for many years. It offers a range of NHS community and primary care services and prides itself on a warm, collaborative atmosphere that values both patients and staff. The team includes GPs, nurses, a pharmacist, healthcare assistants, and dedicated administrative staff.
Employment Details
Reference number: A3856‑25‑0016
Location: East Oxford Health Centre, Manzil Way, Oxford, OX4 1XD
Contact: https://www.cowleyroadmedicalpractice.org.uk/
Disclosure and Barring Service Check
This post is subject to a DBS check in accordance with the Rehabilitation of Offenders Act 1975.
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