Hotel Receptionist – Reservations Specialist
The Dalmeny Resort Hotel
We're looking for a friendly and detail-oriented Hotel Receptionist – Reservations Specialist to join our front-of-house team. In this role, you'll be the first point of contact for our guests, managing bookings, check-ins/outs, and delivering the first-class service we're known for.
What You'll Do
* Handle reservations via phone, email, and online platforms
* Provide guests with information on rooms, rates, and amenities
* Manage check-ins and check-outs efficiently
* Update booking systems and coordinate with other departments
* Resolve guest enquiries and issues with professionalism
About You
* Previous hotel reception/reservations experience preferred
* Strong communication and multitasking skills
* Confident using Microsoft Office; Guestline knowledge a plus
* Flexible to work shifts, including weekends and holidays
* Passionate about hospitality and customer service
What We Offer
* Competitive salary & benefits
* Opportunities for career growth
* Supportive team environment
* Staff discounts and perks
Apply with your CV and cover letter via Indeed or email
Job Types: Full-time, Permanent
Pay: From £12.21 per hour
Expected hours: 32 – 40 per week
Benefits:
* Company events
* Company pension
* Discounted or free food
* Employee discount
* Gym membership
Experience:
* Hotel Relynx property management system: 1 year (required)
* Hotel Front Office: 1 year (required)
Work Location: In person