Hull City Council are currently recruiting for a Senior Civil Enforcement Officer to lead a team of Civil Enforcement Officers issuing penalty charge notices to vehicles parking in contravention.
As a Senior Civil Enforcement Officer, you will be responsible for enforcing the On and Off Street Parking Regulations for Hull City Council and for issuing Parking Charge Notices (PCN’s) to contravening vehicles where necessary, and to lead a team of Civil Enforcement Officers also enforcing these restrictions.
The successful candidate will be required to:
Carry out enforcement duties in a fair and consistent manner
Issue Penalty Charge Notices to vehicles that are parked in contravention of the Councils Parking Places and Traffic Regulation Orders
Deal with contentious situations assertively and with diplomacy
Remain calm under pressure and be able to think and act confidently
Deliver excellent customer service and provide a variety of information to members of the public
Identify faults and carry out routine maintenance on Pay and Display machines
Operate handheld technology equipment and radios
Assist with the training of new Civil Enforcement Officers
Work safely in line with Council Risk assessments, Health and Safety Polices and within the Councils Policies and Procedures
You will need to possess good literacy and interpersonal skills as you will be dealing with members of the public on a daily basis and recording information regarding the area patrolled. You will also need to be able to use your initiative, work with minimum supervision and able to follow procedures and guidelines. You will also need the ability to problem solve in stressful situations. You should also be experienced in leading others and related knowledge.
As part of this position you will be required to drive an electric vehicle so you need to hold a full drivers licence, you may need to also ride a scooter however full training and a CBT will be provided if you are required to be deployed on a scooter.
Reporting to the Supervisors, working hours are 37 hours per week, Monday to Sunday, 5 days in 7, on a rolling rota including evenings and weekends, we are looking to recruit someone who is flexible and willing to work across the 2 shifts of 07.30 - 16.30 or 13.00 - 22.00, this will be agreed at time of interview.
A full induction into the role and full training will be given. The successful candidate will be fully supported by the two Supervisors and the five existing Senior Civil Enforcement Officers.
There is a shift allowance for evening and weekend working.
If you feel you have the skills to succeed in this role, we would like to hear from you.
For an informal discussion about the role, please contact Sharon Calvert on 07702 670 247 or Sharon.calvert@hullcc.gov.uk
Please ensure that your application demonstrates how you meet the essential criteria against the person specification as listed in the job description.
Streetscene – Working for Hull City Council