Overview
Join to apply for the Assistant Store Manager - Dundee role at Oak Furnitureland.
Our Assistant Store Managers are at the heart of our business acting as our biggest brand ambassadors. Often the first point of contact for customers visiting our network of showrooms, they are both inspired and empowered to support our customers in growing their homes by assisting them in choosing the perfect pieces of furniture and accessories from our broad range of products. They achieve this with every customer by being commercially minded and adopting a consultative sales approach using their expert knowledge of our comprehensive product range to deliver an exceptional experience on every occasion. In addition, they work closely with the Store Manager to support the store's overall success and step up to manage in their absence.
This role is complemented by a generous uncapped commission scheme for Retail colleagues.
Responsibilities
* Take ownership of overall showroom sales performance and effectively manage all areas of the business to ensure targets are consistently achieved.
* Maximise showroom profitability by developing a culture where highly motivated individuals can successfully meet and exceed targets.
* Support continual performance improvement of Retail Sales Advisors and Assistant Store Managers by regularly setting clear expectations and developing the team through sales observations, feedback, training, and reviews.
* Recruit and onboard industry-leading Retail Sales Advisors by following recruitment and probation guidelines.
* Ensure the showroom is fully compliant in all areas of Health and Safety, finance, sales, FCA Regulations, GDPR, and stock control.
* Create a safe, comfortable, and up-to-date trading environment, ensuring the showroom is always ready to trade, displaying the correct promotional activity, and inviting our guests.
* Work with the team to share their expert knowledge of extensive product ranges and services and provide all customers with an exceptional experience.
* Utilise systems to ensure all customer information is processed compliantly, efficiently, and correctly following all Oak Furnitureland procedures and policies.
* Encourage and deliver a seamless omnichannel customer journey by recommending and using digital resources and marketing tools to help customers make informed purchase decisions.
* Manage daily operations of the showroom, ensuring smooth and efficient functioning.
* Coordinate with the Visual Merchandising Team to ensure that all displays are up-to-date and visually appealing.
* Foster a positive and collaborative team environment, encouraging open communication and teamwork.
* Conduct regular team meetings to update colleagues on performance, new products, and company policies.
* Develop colleagues using all available tools and resources to ensure all team members have the skills and knowledge required to perform their roles effectively.
* Analyse sales data and market trends to develop strategies for increasing sales and profitability.
Skills And Experience
* Capable of leading, coaching, and developing a competitive sales team that consistently meets their goals and targets.
* Effective leader who leads by example and can communicate confidently and clearly through daily management of shop floor behaviours.
* Build colleagues' commitment and energise them to work towards goals and targets.
* Experience in successfully managing a large turnover retail store, ideally from a furniture retailer or heavily incentivised big-ticket sales environment.
* Proven track record of delivering successful businesses that operate within a consultative selling environment.
* Experience in leading sales teams to sell and promote products and services in an informative, engaging, and professional manner by demonstrating in-depth knowledge of the extensive product range.
* Understanding of the regulatory frameworks associated with this sector and role, with relevant experience enabling the following and delivering of set policies and procedures.
Salary and Benefits
* Salary up to £50,000
In addition, our Assistant Store Managers work towards a store target offering uncapped commission rates of up to 4% on all sales.
Working Hours
This is a full-time role working 40 hours per week, 5 out of 7 days, with one weekend off every six.
Beneficiary Roles and Further Information
This position may suit individuals with previous skills or experience gained from the following roles: Deputy Sales Manager, Deputy Store Manager, Assistant Retail Manager, Senior Sales Advisor, Senior Sales Consultant, Senior Sales Executive or Sales Supervisor.
Benefits
* Exclusive Employee Discounts: Enjoy unbeatable savings on all Oak Furnitureland products after completing your probation period.
* Generous Holiday Allowance: Benefit from 20 days of holiday each year (excluding Bank Holidays).
* Celebrate Your Special Day: Take an extra day off to celebrate your birthday or another special occasion.
* Flexible Hybrid Working: Our hybrid working model offers the best of both worlds, balancing office and home life.
* My Rewards Programme: Unlock incredible savings and enjoy exclusive discounts on essentials and luxuries.
* Competitive Pension Scheme: 4% employee contribution, matched by the company.
* Comprehensive Life Assurance: Free coverage worth at least twice your annual salary, up to age 65.
* Continued Development: Ongoing training and growth opportunities within the company.
* Supportive Employee Assistance Programme: Access professional counselling services.
* Free On-site Parking: Convenience of free parking at our location.
Company Information
Oak Furnitureland launched in 2006. Our brand focuses on high-quality hardwood furniture at affordable prices, with a broad range of products and styles. We value our colleagues and provide an environment to flourish and develop careers.
To support us, we are guided by our purpose of “helping People Make Their House a Real Home,” underpinned by our values: We are adaptable; We are experts; We are authentic; We are one team; We put our customers first.
Equal Opportunities Employer
Our mission is to build an open and inclusive work environment where all colleagues have equal opportunity and access to development, progression and growth. We strive to recruit and retain diverse talent representative of our customer demographic. We are committed to fairness in how we hire new colleagues and will make necessary adjustments for anyone who needs them. Please note that any offer is subject to references and a DBS check.
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