Diligence Manager - Production Flow
Selene Finance LP – Remote • Dallas, TX; Jacksonville, FL; Salt Lake City, UT (Multiple locations)
Position Summary
The Diligence Manager - Production Flow is responsible for managing the production and delivery of the offered services. The Manager directly manages the Loan Review Quality Control team and reports findings to clients and management stakeholders. The Manager will work closely with internal departments on due diligence coordination and business needs. This is a fully remote opportunity.
Essential Duties and Responsibilities
* Review client scope, guidelines, and requirements and communicate to the team for each engagement.
* Manage Quality Control analysts and maintain a proper feedback loop.
* Responsible for production goals for quantity and quality and meeting SLAs.
* Communicate internally with the VP of Operations to ensure feedback is incorporated in real time.
* Understand and articulate daily/weekly/monthly system and operations processes.
* Identify trends or inconsistencies that may indicate potential widespread problems.
* Evaluate inquiry problems and determine action steps needed for resolution, then effectively communicate to all parties involved.
* Ensure regulatory and compliance policies are implemented and followed appropriately.
* Set team goals, objectives and define employee performance plans to meet established goals.
* Measure progress and provide timely feedback and coaching to develop staff performance and skill levels as appropriate.
* Develop and engage senior management to ensure the team supports organization objectives, solves complex problems, and reports status for action items.
* Maintain a continuous focus on management reporting, incorporating input from the Operations Executive.
* Track and report results against established metrics, both individually by business and jointly for the combined businesses.
* Maintain and drive improvements in overall client experience.
* Create a culture that encourages and rewards timely escalation and resolution of client and non-client impacting issues.
Qualifications
* Minimum 8 years’ experience in residential mortgage, preferred if primarily due diligence services.
* Detailed understanding of credit, compliance, valuation and fraud risk with respect to residential mortgage loans.
* Analytic creativity, negotiation and problem solving skills, using a broad range of information and perspectives.
* Good knowledge of loan products, including Non‑QM, Business Purpose Loans, Second Lien and Equity products, and Seasoned Loan compliance reviews.
* Ability to efficiently and accurately research complex documents and provide results in a concise and thoughtful format.
* Solid understanding of the client’s profile, business, and risk appetite.
* Excellent client relationship management skills.
* In‑depth knowledge and understanding of transaction components that indicate a potential for fraud.
* Self‑motivated, creative, able to work in a team environment while thinking independently and sharing knowledge and ideas.
* Strong professional and interpersonal communication skills, verbally and through written electronic correspondence.
* Ability to work well under pressure, handle competing priorities and meet deadlines.
* A high level of confidentiality to protect privacy rights.
* Excellent listening skills and the ability to use good judgment.
Education / Experience
* Bachelor’s degree (BS/BA) or higher from an accredited four‑year college or university preferred.
* Five years or more relevant experience and/or training required, especially with large companies involved in the mortgage chain.
* Mortgage operations experience (servicing, due diligence and origination).
* At least eight years’ experience in transaction management, contract review, project management, or equivalent.
Computer Skills
* Working knowledge of and experience with Microsoft Office (Word, Excel, Outlook) required.
* Previous experience with due diligence applications required; project management software preferred.
Travel
Some travel may be required.
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Business Development and Sales
Why Selene
Selene Finance LP is committed to the total wellbeing of its employees and therefore offers one of the best benefits packages available in the industry today, which includes:
* Paid Time Off (PTO)
* Medical, Dental & Vision
* Employee Assistance Program
* Flexible Spending Account
* Health Savings Account
* Paid Holidays
* Company‑paid Life Insurance
* Matching 401(k) Plan
The job requirements listed above are representative of the knowledge, skills, and/or abilities required. This job description is not an inclusive list of all duties and responsibilities of this position. Incumbents will be required to follow any other job‑related instructions and to perform any other job‑related duties requested by any person authorized to give instructions or assignments. Selene reserves the right to amend and change responsibilities to meet business and organizational needs.
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