Contract
Permanent - Full Time
Working Hours
37 hours - Monday to Friday
Location
Newforge Lane Belfast
Hybrid Working
3 days working from the office and 2 days working from home (full time in office during training and probation).
Our Rewards;
Bonus of up to 10%
Annual Cost of Living Review
23-25 Days Holiday per year + 11 stats and opportunity to buy more holidays
Family Friendly Policies
Enhanced Maternity and Paternity Pay
Health Care
Sick Pay
Your new opportunity
Power NI, part of Energia Group, have an exciting opportunity for Credit Controllers based in Belfast.
This role will involve negotiating with customers to offer suitable repayment options and working within a high-performing team to provide our customers with the best tailored solution for each individual. As part of the role, you will be proactively engaging with domestic customers who are having difficulties paying their energy bills via Inbound and Outbound calls.
We are seeking candidates who can work in a fast-paced environment and have the ability to understand from the customer's perspective. We also need candidates who can actively listen and acknowledge customer concerns effectively, have a strong focus on solutions, set boundaries / expectations and can reach out to seek support and feedback.
What you'll need
Experience of having difficult conversations in a fast paced, target driven environment.
Experience of demonstrating strong resilience, empathy and adaptability in the workplace.
Excellent communication skills, both written and verbal.
Strong negotiation skills.
Proficient in use of Microsoft Outlook and can manage multi-channel communications.
_ I f you are enthusiastic about this role but don't meet every single requirement, we still encourage you to apply. Your past experiences might be the perfect match for this or other positions, making you the unique talent we're looking for._
Learning & Development;
Career Progression and Development - Almost 100% of our promotions are from within the organisation
Wellbeing Fund - to be used towards anything that energises you from Gym membership to Reflexology
Mentoring Scheme
Virtual Gym Membership
Social Opportunities;
Sports and Social Club
Women's Network
Green Team
Volunteering days and more
87% of employees would recommend Energia Group to friends and family as a great place to work!
You will be joining a team where our company values of Trustworthy, Dynamic, Resourceful and Community Focussed are at the heart of all our efforts
You will have a variety of development opportunities available including internal L&D courses, mentoring, external networking, year-round learning and support for professional subscriptions
We also offer an annual Bonus of up to 10%, an award-winning wellbeing programme including a counselling service, sports and social clubs, a 'Wellbeing Fund' to be used towards anything that energises you, generous holiday allowance with opportunity to buy more and Health Cash Plans.
Role worked on a hybrid basis (2 days from the office and 3 days from home), collaborate regularly with your peers while having a balance between your home and work life.
Does Energy Move You? APPLY NOW
Job Types: Full-time, Permanent
Pay: £25,000.00-£28,500.00 per year
Additional pay:
Bonus scheme
Performance bonus
Yearly bonus
Benefits:
Additional leave
Company events
Company pension
Cycle to work scheme
Employee mentoring programme
Enhanced maternity leave
Enhanced paternity leave
Free flu jabs
Free parking
Gym membership
Health & wellbeing programme
On-site gym
On-site parking
Paid volunteer time
Private medical insurance
Referral programme
Sick pay
Work from home
Schedule:
Holidays
Monday to Friday
No weekends
Work Location: In person
Expected start date: 01/09/2025