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As the Director of Spa, you will ensure the smooth and efficient operation of the expanding Health Club facilities including the Pool and the Spa by achieving the standards of service required maximising member satisfaction and sales.
Duties
* Overview the management and service standards of Reception, Therapies, Membership, Gym, Pool, Food and Beverage, Promotions and Changing Room
* To monitor Membership levels monthly to achieve maximum Revenue.
* To ensure that a wide range of Therapies are available and appropriate to the image and standards of The Health Club.
* To supervise the colleagues within the department, ensuring that the correct standards and methods of service are maintained as stated in the Hotel and Department Operations Manuals.
* To ensure all staff are trained to upsell all memberships and other services.
* To monitor the standards in relation to fitness assessment and train when necessary.
Experience and skills:
* Previous experience as a Director of Spa for a minimum of 3 years within a luxury 5-star environment is desirable
* A strong background in health, fitness and wellness is essential.
* Excellent level of English
* Excellent communicator and able to connect with all levels in the business with the ability to motivate your colleagues.
* Excellent personal presentation with a warm and welcoming personality.
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