Premia Solutions Ltd
Salary: £26,326 Hours: MonFri, 8:30am5pm
Hybrid: Office MonThu, WFH Fridays
Premia Solutions Ltd a leading provider of insurance products to the automotive industry is looking for a Customer Service Advisor to join our friendly and fast-paced team.
About the Role
Youll support customers and dealership partners via phone, email and live chat, handling enquiries, claims updates and general policy administration. Youll take ownership of customer cases, problem-solve independently, and deliver outstanding service every time.
Key Responsibilities
Handle inbound/outbound calls, emails and live chat
Manage customer enquiries and follow through to resolution
Log interactions accurately in CRM systems
Provide updates to customers and internal teams
Produce clear, accurate correspondence and admin
Support colleagues and contribute to team imp...