Location: Hertford, SG13
Salary: £25,000 – £27,000
Working Hours: Monday – Friday (9am-5pm)
Job Code:
Administrator
Are you a pro at multitasking with a passion for people and a creative flair? My client, based in Hertford is looking for a high-energy Administrator to join their team.
This isn't just about filing papers—it’s a fast-paced role where you’ll be the face of their brand, the voice of their customer service, and the creative mind behind their social media.
If you’re looking to build a career in a role that offers variety—from logistics to digital marketing—we want to hear from you!
Key Responsibilities:
* Serve as the primary point of contact, handling inquiries via phone and email with professionalism and a "customer-first" mindset.
* Direct calls to the appropriate departments or resolve inquiries directly where possible.
* Maintain and update the customer database, ensuring data accuracy and integrity.
* Proactively contact existing customers via phone and email to follow up on orders and ensure a seamless purchasing process.
* Assist in digital marketing efforts by creating engaging flyers, brochures, and social media content specifically for the catering range.
* Organise outgoing transport and track deliveries to ensure timely arrival for the clients.
About You:
We are looking for a proactive "all-rounder" who thrives in a busy environment. You should be:
* Highly organised with the ability to manage competing priorities without losing sight of the details.
* Confident and articulate, whether you’re speaking to a long-term client or drafting a social media post.
* Proficient in Microsoft Office (Word, Excel, Outlook) and comfortable learning new software.
* Equally comfortable working independently on projects or collaborating as part of a close-knit office team.
Qualifications & Experience:
* GCSEs or equivalent, including Grade C/4 or above in English and Maths.
* Previous experience in a sales or high-touch customer service environment is preferred.
* Basic experience or an interest in digital marketing/graphic design (e.g., Canva) is a plus.
Benefits:
* 28 Days Holiday Inc. Bank Holidays
* No weekends
* Company Pension
* Free onsite parking
***Despite our best efforts it is not always possible to respond to every application individually due to the high volume of responses we receive on each vacancy. Only candidates who are short listed will be contacted for this particular role and if you have not heard from us within 7 days please assume that you have not been successful. However, we will keep your details on our database, and will contact you when other suitable positions become available