National Indirect Sales ManagerCountry: United Kingdom
Santander Consumer Finance is one of the UK’s Leading Motor Finance companies providing finance to a network of car dealerships throughout the United Kingdom.
We are now looking for a National Indirect Sales Manager to be responsible for the delivery of new business volume and other objectives through SCUK’s Leasing Indirect and Direct-to-Consumer channels.
Reporting to the Sales Director, this senior role will head up the Red Label Indirect and DC Contract Hire division managing the regional BDM team and delivering budgeted commercial objectives and channel oversight in line with SCUK policies and Regulatory principles.
This role will be a national role with the first few months based in Milton Keynes at least days a week. Moving forward there will be increasing field-based sales activities as the Leasing Company nears go live. There is also occasional travel to Redhill to the SCUK Head Office.
Responsibilities will include:
1. Develop and continuously improve the strategic plan for Indirect and DC channels. Support implementation of SASOL programme and other initiatives
2. Use knowledge and gain market intelligence to provide Insight and direction into market movements and changing consumer behaviour
3. Develop new business and pricing strategies to drive incremental growth and margin whilst maintaining required margins
4. Support OEM Procurement and Dealer Supply
5. Support negotiation of OEM & Dealer terms for supply of vehicles, including Commit to Purchase
6. Establish mutually beneficial relationships with all internal stakeholders as detailed above to foster collaboration.
7. Effectively manage external stakeholders including senior contacts/owners at Broker Partners
8. Work with OEM and Dealer partners to ensure SCUK receives discounts and opportunities commensurate with the leasing sector
9. Provides leadership in an environment in which people are keen to perform and succeed in reaching targets and fulfilling individual potential
10. Seeks to understand individual development needs and implements coaching programmes
11. Imparts knowledge and keeps staff regularly updated on company strategy, progress and developments
12. Maintains contact with Broker, Dealer and OEM partners to continually update knowledge and understanding of changing market requirements, needs and how future requirements will interface with Santander
13. Negotiation of commercially viable relationships
14. Maintains up to date knowledge of competitor activity and products
15. Understands the impact of legislative, regulatory and taxation based changes to ensure SCUK’s product offering is fit for purpose
16. Actively seeks prospect and customer views and shares feedback with Sales Director, Senior Management team and Marketing
17. Creates collaborative mutually beneficial relationships with key internal departments such as Pricing, Risk, Operations
18. Creates and implements Corporate Sales strategy to meet Commercial Team’s volume, case and margin targets
19. Communicates the business requirements to the sales team and directs design and implementation of team business plans
20. Communicates how team achievements/activities supports Santander overall strategy
21. Monitors activity levels maintained by sales team and optimum “territory management” maintained
22. Monitors, reviews and responds to trends in all areas of business performance
23. Delivery of agreed team sales targets
24. Monitoring of Broker and Dealer partners to ensure adherence to policy and required volumes/efficiencies are being met
25. Design and develop a range of targeting, monitoring and training systems to improve sales activity
26. Regular liaison with Operations dept to ensure customer SLA’s are being met
27. Maintaining appropriate product mix with associated margin performance
28. Adhering to our commitment to Consumer Duty ensuring we put our customers’ needs first and set higher and clearer standards of consumer protection
What we’re looking for:
29. Will be well versed in the broader areas of financial services operations including:Indirect leasing market placeProcurement – OEM (Non Captive) & Supplying DealerProducts and services, especially Contract HireTeam ManagementAutomotive market
30. Successful and highly effective sales manager with demonstrable direct line management experience in leading high performing teams
31. Experience of leading and coaching of sales staff to achieve targets
32. Ability to demonstrate external perspective and organisational awareness
33. Detailed operational knowledge of CH systems and processes
34. Has in depth knowledge and understanding of Broker and DC marketplaces; anticipating and able to respond to market trends
35. Sound and relevant risk analysis experience within financial services, automotive/asset related, together with the required soft skills
36. Has a general sound knowledge of policies and procedures within financial services regulated and compliant environments
37. Proven ability to negotiate, influence and motivate at all levels both externally and internally
38. Preferably understands the retail consumer credit environment and the use of customer data in addition to Leasing sector. Is familiar with the principles encapsulated within ‘treating customers fairly’ and operation/conduct risk
39. Expert in contract hire and ancillary products and how these products are marketed, sold and managed via third parties.
40. High degree of legal, regulatory and compliance issues is essential
We have a range of benefits available which include:
41. Competitive salary of £ –, dependent on experience
42. days holiday per annum, plus bank holidays
43. Annual bonus based on personal and company performance
44. Car allowance
45. Private medical cover
46. Generous pension contributions
47. Employee assistance programme
48. Sharesave scheme
49. Gym passes at a reduced rate for, gyms, leisure centres etc
Inclusion
At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.
At Santander Consumer Finance we have a zero-tolerance approach to discrimination, bullying, harassment (including sexual) or victimisation of any kind.
Should you want to be considered for part time hours, please let us know and we can assess your requirements.
What are the next steps:
If you are interested in this role and believe you have the skills, experience, and knowledge then we’d love to hear from you. Please go ahead and click apply which will take you through some questions and allow you to submit your CV and covering letter.