EPW2
Job Title: Order Processor / Assistant Manager
Location: Exeter
Hours of Work: Monday-Friday 7:30-16:30
Job Purpose:
The role of Assistant Manager is to ensure all orders are entered onto the system on the correct day, adhering to cut off times and to accurately match the order that has been placed. The order processor is also responsible for ensuring the correct surcharges are applied to orders and that order caps are adhered to.
Key Accountabilities:
1. Liaise with Customers, the Sales Team, and all internal personnel relating to order related matters.
2. Process all sales orders to expected deadlines including special orders.
3. Process all standard marketing orders including related purchase orders, progress and dispatch of sales orders to affect invoicing in a timely manner.
4. Manage all day-to-day administration tasks relating to the archiving of sales orders for BSI and auditing purposes.
5. Assist the Customer Service team when required to process quality and service-related disputes to a satisfactory conclusion, including liaising with all relevant personnel. Maintain customer records for all complaints.
6. Produce reports as necessary or when requested to do so.
7. Assume responsibility for various tasks as required and attend meetings as necessary.
8. Work as part of a team and contribute to positive change including system and procedure changes.
Key Experiences and Skills Required:
9. Competent with FDS/ Window Designer
10. Proven experience in the windows industry, including uPVC, aluminium and composite products.
11. Understanding of glazing options, energy efficiency standards, and current industry trends.
12. Customer-focused approach, with experience advising clients on suitable solutions based on their needs and property type.
13. Familiarity with relevant tools and equipment.
14. Good level of numeracy
15. Strong communication skills
Desirables Skills, Qualifications and Experience Required:
16. Organised approach to work
17. Ability to work on own initiative
18. Attention to detail
19. Positive approach to the working environment
20. Driven approach to work
Performance Measures:
21. Attendance
22. Efficiency
23. Input error analysis (accuracy)
Personal Attributes:
24. Action orientated – Able to deal with problems in appropriate time frames.
25. Driven by results – Decisive, confident addressing problems and opportunities, challenging activities to improve performance, demonstrate willingness to challenge accepted methods and standards.
26. People management – demonstrating commitment to working and engaging constructively with internal and external stakeholders