Job Title: 1st Line Support Engineer
Location: Just outside Ipswich (office-based)
Salary: £25,000 - £30,000 per annum
Contract: Full-time, Permanent
Are you passionate about IT and enjoy helping people solve technical problems? We're looking for a customer-focused 1st Line Support Engineer to join our clients IT team, based just outside of Ipswich. This is a fantastic opportunity to join a supportive, forward-thinking business where you'll be the first point of contact for IT support queries.
This is an onsite role, so a full UK driving licence and access to your own vehicle is required.
Key Responsibilities
* Act as the first point of contact for IT support queries, providing face-to-face and remote assistance.
* Diagnose and resolve 1st line technical issues across hardware, software, and network environments.
* Escalate more complex issues to the 2nd line team when required.
* Configure and maintain desktops, laptops, mobile devices, and peripherals.
* Deliver an excellent customer experience, ensuring end-users feel supported and informed.
Skills & Experience
* Previous experience in a 1st Line IT Support or Service Desk role.
* Confident troubleshooting issues with Windows OS, Microsoft 365, and basic networking.
* Strong communication skills with a customer-first approach.
* Ability to prioritise tasks and manage multiple issues simultaneously.
* Full, clean UK driving licence is essential due to location.
Why Join Us?
* Salary up to £30,000 per annum depending on experience.
* Be part of a friendly, collaborative IT team with opportunities for progression.
* Gain hands-on exposure to a wide range of technologies.
* Free parking onsite and easy access from Ipswich and surrounding areas.
If you're a motivated IT support professional who enjoys solving problems and providing excellent customer service, we'd love to hear from you.