We’re offering a rare chance for several experienced, Polish-speaking Paralegals to advance their careers within our growing Personal Injury team. Why Optimal Solicitors? Because 2,175 clients have rated our work 4.9 / 5 on Review Solicitors, making us the 1 personal-injury firm in the region. We combine top-tier results with straight-talking, human service—and we’re still growing. We give every client a voice, fight for the justice they deserve and guide them through complex legal issues with clarity and care. As part of the Optimal Group, you’ll work alongside industry leaders who are reshaping how law is delivered—locally, nationally and internationally. Why this role? Join a friendly, high-performing PI team that handles everything from soft-tissue fast-track files to complex multi-track and medical-negligence claims. You’ll be the go-to person for our clients, guiding them (in Polish and English) through every step of the litigation process while working side-by-side with experienced fee earners. Key responsibilities Liaise with personal-injury clients on behalf of fee earners, translating legal updates and building strong relationships. Manage your own daily task list and hit deadlines, using Proclaim to keep files up to date. Draft, collate and verify initial claim documents; ensure CFA packs and client-care letters are signed and correct before issue. Arrange medical examinations with external agencies and chase reports. Schedule and attend telephone conferences with counsel, experts, defendants and insurers; take detailed notes for the litigation team. Explain court timetables, procedural documents and medical reports to clients and / or carers in plain language. Attend conferences with counsel and, where required, court hearings alongside solicitors or litigation executives. Provide regular written and telephone updates to clients, defendants and all third parties. Assist with costs schedules, settlement negotiations and Part 36 offers, ensuring prompt recovery once a case concludes. Pick up any ad-hoc tasks from team leaders or fee earners to keep cases moving smoothly. Supports Manager’s role by completing work when requested Support our marketing team by sharing case insights for blog posts, social updates and client FAQs, helping us reach and educate more Polish claimants. Contribute to a positive team culture: share knowledge, mentor juniors and celebrate wins. What we’re looking for: Prior experience as a paralegal / litigation executive in personal injury (EL/PL, RTA or clinical-negligence exposure ideal). Fluent Polish and English, confident translating complex legal and medical terms. Familiarity with any case-management system (Proclaim preferred). A proactive, “can-do” attitude, strong organisational skills and genuine client-care focus. Benefits at Optimal: Hybrid working & flexi-time (core 10 a.m.–4 p.m.; start/finish any time 8 a.m.–6 p.m.). 31 days’ leave, option to buy five more, plus your birthday off. Customer Champion bonus scheme—earn extra for exceptional client feedback. Length-of-service awards that grow with you. Pension, TOIL, regular company events and clear progression routes. An open, supportive culture where your language skills and PI expertise make a real impact on our Polish community. Ready to help clients find justice—and enjoy the journey with a supportive team? Apply today and be part of our expanding EL/PL, RTA and medical-negligence practice. Successful candidates are subject to security checks which include - references, RTW (right to work in the UK). Please advise if you require any adjustments to support you through the recruitment process.