Description
JOB TITLE:Service Designer– 12 Month FTC
SALARY:£61,344 - £68,160
LOCATION: Leeds or Bristol
HOURS:Full-time
WORKING PATTERN:
Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. Colleagues with disabilities can be supported with workplaceadjustmentsincludinghybrid working expectations in line with our Flexibility Works policy.
What you’ll be doing
You’lllove your craft and enjoy sharing your knowledge with others. Whetherthat’sadvocating for Service Design with product teams, defining new ways of working together more effectively, or helping to evolve the service design craft across theorganisation.
You’llplay a key role in shaping experiences that are rooted in colleague,customerand business insight, working collaboratively across disciplines to deliver meaningful outcomes.
Why join us?
We’re investing billions in our people, places and tech to change the way we meet the needs of our 28 million customers. We’re growing, and we’d love you to be part of the journey.
What we’re looking for?
We’re looking for someone who is highly motivated, proactive and driven, with a strong desire to achieve both individual and collective goals. You’ll help foster an environment that encourages innovation and continuous improvement.
You’ll bring strong relationship-building skills, credibility with senior audiences, calmness under pressure, excellent communication skills, and experience using research and design thinking methods.
1. Work effectively and confidently as part of agile teams to help uncover priorities,visualiseoutcomes, and define scope.
2. Shape and define anexperiencevision and strategic initiatives, ensuring we are led bycolleague,customer,businessand market insight.
3. Plan, attend andfacilitateworkshops and discussions with stakeholders, ensuring business context, needs and risks are well understood and that decisions are well informed.
4. Communicate clearly and confidently with colleagues and stakeholders to manage expectations, challenge constraints, deliver outcomes and incorporate multiple perspectives when defining solutions.
5. Work closely with Design Research to define key design themes and challenges,identifyemerging issues and customer needs, and surface risks and pain-point drivers.
6. Use service design artefacts to create intuitive, engaging user experiences that align with both businessobjectivesand customer expectations.
And any experience of these would be great
7. Makestrong designdecisions, bringing the user perspective to the forefront, and measure anddemonstratethe impact of your work.
8. Take ownership of your own development and growth within the craft.
9. Collaborate closely with other designers, productownersand engineers.
10. Be an active member of the design community, sharing knowledge, generatingideasand embedding design principles across products,servicesand customer journeys.
This is a place for you:
Our ambition is to be the leading UK business for diversity, equity andinclusionsupporting our customers, colleagues and communities, and we’re committed to creating an environment in which everyone can thrive, learn and develop.
We were one of the first majororganisationsto set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.
We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance,locationand working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.
We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.
We also offer a wide-ranging benefits package, which includes:
A generous pension contribution of up to 15%
An annual performance-related bonus
Share schemes including free shares
Benefits you can adapt to your lifestyle, such as discounted shopping
30 days’ holiday, with bank holidays on top
A range of wellbeing initiatives and generous parental leave policies
Ready to make an impact? Apply today.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.