Full-time position (37.5 hours per week), working Monday to Friday, 9:00am-5:00pm, offering an exciting opportunity to join a busy and dynamic healthcare environment.
We are seeking an organised, adaptable, and motivated individual who is committed to delivering high-quality administrative support. The post holder will play a key role in coordinating and booking outpatient appointments across the Trust's sites, helping to ensure a smooth, efficient, and patient-focused service for both clinical teams and service users.
Working collaboratively with multiple departments, the role will support the implementation, maintenance, and development of both new and existing appointment systems, contributing to continuous service improvement and operational efficiency.
Excellent customer service is essential. As a first point of contact for patients, carers, and staff, the post holder will demonstrate outstanding communication, empathy, and problem‑solving skills. They will handle enquiries professionally and sensitively, provide clear and accurate information, and uphold strict standards of patient confidentiality at all times.
Visa Sponsorship: This position is not eligible for Skilled Worker visa sponsorship. Applicants must already hold the right to work in the UK for the full duration of the contract.
Previous applicants need not to apply
Main duties of the job
* To ensure all phone calls are dealt with in a professional and timely manner adhering to the local targets set by the department and Trust.
* To ensure all patients and visitors are treated with dignity, respect and empathy at all times.
* To deal with patients in a polite and respectful manner complying with their requests where possible.
* To support the Trust in delivering NHS targets.
* To respond in a timely fashion to all administrative duties within the team.
* To support the implementation of all new IT and patient administration systems.
* Assist and be pro‑active in all modernisation projects that concern the team and improve patient pathways.
* To be multi-skilled in your working role and able to assist in all areas of the department as and when required.
* To ensure strict confidentiality is maintained at all times in respect of correspondence received in the department and in accordance with Trust policy.
* To ensure demographics and daytime contact numbers are obtained and checked on each individual call and updated on the patient administration system in accordance with Information Quality Assurance.
* To adhere to the Trust Access Policy when patients do not keep appointments or wish to delay appointments or treatment.
About us
Frimley Health NHS Foundation Trust is committed to being an inclusive and disability‑confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.
Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.
We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.
Qualifications
* GCSE English and Maths pass or equivalent
* ECDL or equivalent
* NVQ Level 3 Administration or equivalent practical knowledge
Experience
* Experience of working in a hospital or busy office environment
* Customer care experience
* NHS experience
* Call centre experience
Skills & Knowledge
* Good communication skills both verbal and in writing
* Demonstrate attention to detail and accuracy when completing tasks
* Excellent customer service skills and evidence of dealing with telephones and meeting targets
* Logical thinker, able to reason, analyse situations effectively and deal with a multitude of queries
* Ability to communicate appropriately and professionally to patients and staff at different levels
* Knowledge of clinical and surgical procedures
* Knowledge of medical terminology
* Knowledge of current NHS issues relating to the Referral To Treatment targets waiting lists and the Trust Access Policy.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£27,106 to £28,850 a year (incl HCAS)
#J-18808-Ljbffr