CRM Systems Manager (Microsoft Dynamics 365)
Location: Remote (UK-based) –London
Salary: £50,000 per annum
Working Model: 100% remote | Optional office meet-up 1x per month
Overview
A fantastic opportunity has arisen for an experienced CRM Systems Manager with strong Dynamics 365 (CE/CRM) and Power Platform experience to take full ownership of a critical CRM system for a forward-thinking UK-based charity. This is a strategic role for a systems expert who is passionate about driving user adoption, optimising platform use, and influencing digital transformation.
The role is fully remote, with the option to attend monthly meet-ups at the organisation’s office in London.
Key Responsibilities
* Act as the D365 CE Product Owner and subject matter expert for the charity’s CRM and portal, overseeing day-to-day functionality and long-term improvements.
* Lead on basic configuration, testing, user support, and Power Platform enhancements (Power Automate, Power Apps).
* Collaborate cross-functionally to increase adoption and embed the CRM system across departments.
* Manage third-party supplier relationships, system licences, and support contracts.
* Shape and implement the CRM strategy, ensuring alignment with the charity’s digital and operational objectives.
* Oversee data integrity, compliance (including GDPR), and user training.
* Support portal integrations and contribute to ongoing system development initiatives.
Ideal Candidate Profile
* Proven experience with Microsoft Dynamics 365 CRM (CE) as a systems owner, administrator, or functional consultant.
* Good understanding of web/portal integrations (e.g. Umbraco, or similar platforms).
* Hands-on experience with Power Platform – Power Automate, Power Apps.
* Strong background in requirements gathering, basic configuration, testing, and user support.
* Ability to influence stakeholders, drive adoption and lead on CRM optimisation strategies.
* Experience within not-for-profit, membership, or service-based organisations would be advantageous.
* Strong working knowledge of GDPR, InfoSec, and Office 365 architecture.
* Empathetic, proactive, and collaborative – comfortable operating autonomously and within a small digital team.
Why Apply?
* Join a respected national charity with a genuine people-first approach.
* Play a pivotal role in shaping their CRM system and digital future.
* Enjoy a flexible, remote-first working culture with meaningful work and a flat structure.
* Excellent work-life balance and supportive leadership team.
If you are interested, please send your CV to – lucy.elliott@conspicuous.com