Gas World are a large mechanical contractor working across the South West in the new build housing sector. We are seeking a Trainee Customer Care Advisor to join our Customer Care team, supporting new-build house builders and their homeowners with support following the installations we have carried out for them. This entry-level position is ideal for someone with strong communication skills, a positive attitude, and a desire to build a career within the construction and building services industry. Full training will be provided.
Key Responsibilities
1. Act as a first point of contact for customer care queries from house builders, site teams, and homeowners.
2. Log, track, and update all customer issues using our internal systems.
3. Coordinate appointments for engineers to attend heating and plumbing remedial works.
4. Provide clear and timely communication to customers regarding job status, appointment times, and next steps.
5. Assist in producing job reports, documentation, and follow-up notes after engineer visits.
6. Work closely with engineers, planners, and site teams to ensure issues are resolved efficiently.
7. Maintain accurate records of warranty and non-warranty work.
8. Support the Customer Care Manager with administrative tasks as requ...