To provide a front-of-house, customer-focused concierge service following the principles of PIE and Trauma-Informed practice.
Delivering a day-to-day concierge service across supported accommodation in partnership with internal and external teams.
Working hours: Monday to Friday between 8pm-8am, Saturday 4pm-8am, Sunday 24 hours (8am to 8am Monday), with occasional days.
What you'll be doing
* Providing targeted and persistent service charge collection for ineligible charges.
* Monitoring and supporting site security, reception, administration, hygiene, laundry, and cleanliness.
* Carrying out emergency cleaning, H&S, or Wellbeing checks on a rota basis.
* Supporting tight void management and turnaround.
* Assisting with starter sign-up for new licensees to enable emergency placements for service users (emergency beds and Domestic Abuse services only).
Person specifications
* Reliable and punctual.
* Ability to maintain confidentiality.
* Use of own initiative.
* Flexible and creative.
* Strong interpersonal and excellent communication skills.
* High level of professional integrity.
* Person-centred approach.
* Accurate and methodical.
* Ability to work both autonomously and as part of a team.
This is more than just a job; it’s about being part of something bigger, with job satisfaction and pride in what we achieve at Trident Group daily.
Our purpose is to put people and communities at the heart of our services and provide safe homes. To do this, we aim to be:
* Trustworthy
* Collaborative
* Accountable
* People-focused
* Caring in all we do
The benefits
* 34 days annual leave, plus options to purchase up to 5 additional days.
* A day off for your birthday.
* 4 days off when you move home.
* Life assurance (3x salary).
* Employee Assistance and wellbeing programmes.
* Flexible working options.
* Learning and development opportunities.
Who we are
Trident Group has over 60 years of experience delivering homes, services, and innovation for up to 8,000 people across 3,600+ homes in disadvantaged communities in the Midlands. We employ over 650 staff, work with volunteers, and offer training and apprenticeships.
The Group includes:
* Trident Housing: providing landlord services for housing management and maintenance.
* Trident Reach: a registered care and support charity delivering trauma-informed care and support services.
We celebrate equality, diversity, and inclusion. As a trauma-informed organization, we strive to create a community where everyone feels valued, respected, and supported by our beacon of hope.
As a Disability Confident Committed Employer, we are dedicated to inclusive recruitment, promoting vacancies, offering interviews to disabled applicants, providing reasonable adjustments, supporting employees with disabilities, and engaging in activities that benefit disabled people.
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